extremely poor customer service

sad part there is no negative stars to select. I ordered a tv through Vodacom. completed the online ordering for the tv delivery on the 28th May, since then it is darn nightmare to get it even moved out of the place. 1st they claim my id was incorrect, back & forth for 5 days, after the voucher was reset, a new issue arose, now the tv license does not match my surname, after i told the person that the license is on my wife's name, she had to write a letter stating we live together. Today a new excuse oh no license does not match the purchaser. Now after i already told the person that license is on my wife's name & we send signed letter confirming everything. New fault, there is no id on the letter...really, you can actually match the contact info with the license on sabc's website, so you can verify the darn thing is legal, so WTH. "we need a new document... in specific format" Sorry vodacom but your name is been dragged through poo with a partner like DP. they have no customer skills, no empathy, the only thing they know is process. It is now 2 weeks waiting for something that is that simple to go buy without a tv from china mall, i did the legal thing and want to buy tv with tv license. If I knew it would have been this **** service I would have gone to china mall & bought the tv cash without a license. No ****** wonder 80% of the country is not paying for a license and do not buy tvs from stores using a tv license. they promise to call back, but never do, when you call, they just dropped the phone. Because of companies like digital planet. I can just was well go sit at home affairs for a new id, it might even be quicker than you delivering a tv maybe in 2024 to me.