EK
Edrich K

1 reviews | Active since Dec 2013

12 May 2015, 20:50

Exceptional Service

I was lucky enough to have been assisted by David Sithole on the delivery of my iPad mini through FNB Smart Device. The actual delivery was a nightmare but completely by a courier company that cannot keep to their arrangements and lies to consultants at Digital Planet. I was shocked to see the courier company was Ram hand to hand when the item eventually arrived. Anyway, i need to commend David Sithole on exceptional service and the amazing willingness to help and do everything he possibly can. He was in constant communication with me and was making me feel like there was something being done to resolve my problem and was not left to sort things out myself. Compassionate, friendly and skilled in all aspects of his profession. I thank you David from the bottom of my heart, you don't know how much your efforts means to a person, especially in todays times where service has taken a turn for the worst. Also thank you for Tiffany Shimidzu for your contact and efforts to assist, your attitude towards me is so much appreciated!!<br> Thank you guys, you deserve the best, and i pray our Lords blessings upon you and your families. <br> Thank you Digital Planet & FNB<br> Kind Regards until the next order

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Replies (1)
Digital Planet
Digital Planet's reply13 May 2015, 08:46
Official
Hello Dreamboy202,

Thank you for taking the time to write to us.

Firstly please accept our apologies for the issues you have experienced. I have addressed this with the courier company and will be handling this with them directly.

With regards to David & Tiffany, both are our star performers, they definitely
take pride in the quality of service they provide.


We are constantly striving to excel in our business to ensure each client experience is beyond satisfaction.

Should you require any further assistance, please do not hesitate to contact us.

Kind regards,

Shavintha Maharaj
Customer Experience Manager