Empty promises

After my husband posted our last complaint about Digital Planet wrongfully sending our FNB smart device to Kwazulu Natal instead of the Western Cape on 15-12-2015. My husband and I were contacted by Digital Planet Apologising to us and stating that our package is on the way back to Cape Town from KZN and that we would have our order on Thursday or Friday. We were told that we would be contacted this morning on the 17-12-2015. We never received a phone call we once again had to phone the call centre ourselves and try to suss out what is happening only to find out our package is STILL in KZN and now we are being told it is going to be sent overnight and will be delivered tomorrow sometime. I highly doubt that this will happen this is absolutely pathetic service and unacceptable how can you people stay in business with such poor service honestly, my husband and I are awe struck with absolute ZERO service delivery from your company and we are just spun lies upon lies. We are honestly concerned if we will even ever see our order. tracking code is FNB245587