Empty Promise on Empty Promise

Endless promise on promise whether it is calling me back with an update or actually sticking to delivery times. Looking at the review history I’m definitely not the only one with this concern or problem. In addition to the lack of communication to the customer they lack communication to the delivery company (RAM in this case). Not only did the driver get the incorrect instruction he failed to deliver the package at all. I’m still waiting (after 17:30 already); he was also extremely rude by putting the phone down in my ear as I was still trying to explain where it needed to be delivered. I phoned numerous times as I don’t get any calls back and each time the same story needs to be repeated and each time I get a promise for delivery which inevitably did not happen. Now I have to wait yet another day as their call center is now closed.