DJ
Doe J
1 reviews | Active since Jul 2011
02 Dec 2015, 17:31
Driver does not contact for delivery
I have been messaged 2 days in a row that the package (FNB SIM) is out for delivery. However, without even attempting to contact me, the driver seems to give up and I get a message saying that I could not be reached. I have specifically mentioned that if I need to be contacted at delivery.<br> <br> How can this happen 2 days in a row. And you wasted my time because I made arrangements to be here the whole day.
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Replies (1)
Digital Planet's replyOfficial
04 Dec 2015, 16:48Hello eshwar,
Thank you for bringing this to my attention.
Please accept my sincerest apologies for all the inconveniences caused to you with regards to the delay in your delivery.
Further to our conversation I have addressed this with the relevant parties involved to ensure this does not happen again,as these type of situations do impact our service level with our customers.
I am glad you have received your package and all is in order.
Should you require any further assistance, please do not hesitate to contact me.
Shahista Shaik
Thank you for bringing this to my attention.
Please accept my sincerest apologies for all the inconveniences caused to you with regards to the delay in your delivery.
Further to our conversation I have addressed this with the relevant parties involved to ensure this does not happen again,as these type of situations do impact our service level with our customers.
I am glad you have received your package and all is in order.
Should you require any further assistance, please do not hesitate to contact me.
Shahista Shaik
Best regards,
Digital Planet's reply04 Dec 2015, 16:48
Official
Hello eshwar,
Thank you for bringing this to my attention.
Please accept my sincerest apologies for all the inconveniences caused to you with regards to the delay in your delivery.
Further to our conversation I have addressed this with the relevant parties involved to ensure this does not happen again,as these type of situations do impact our service level with our customers.
I am glad you have received your package and all is in order.
Should you require any further assistance, please do not hesitate to contact me.
Shahista Shaik
Thank you for bringing this to my attention.
Please accept my sincerest apologies for all the inconveniences caused to you with regards to the delay in your delivery.
Further to our conversation I have addressed this with the relevant parties involved to ensure this does not happen again,as these type of situations do impact our service level with our customers.
I am glad you have received your package and all is in order.
Should you require any further assistance, please do not hesitate to contact me.
Shahista Shaik
Best regards,