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AS
Anesipho S

1 reviews | Active since Sept 2019

19 May 2023, 15:22

Don't use them EVER

If there was star below 1 , if give it.

The worst service ever, I didn't get communication. I only received a call that they courier is outside and to top it of.

Palesa from the call center or whatever they use says I am lying. Why would I call daily tracking my order and use so much airtime t.

0
Replies (10)
Digital Planet
Digital Planet's reply19 May 2023, 15:27
Official
Good Day Anesipho,

Thank you for the review and for bringing the matter to our attention.

Kindly note delivery was for on/before 17/05/2023 as per arrangements on the 15th.

We apologies as you were supposed to receive an SMS the day of the delivery, we will look into this.

Also we will logdge an investigation for the call with Palesa and take necessary steps.

Please accept our apologies for the service received and the inconvenience caused.

Kind Regards,
Digital Planet
AS
Anesipho S's update19 May 2023, 16:39
Reviewer Update
The TV you guys delivered is broken. The delivery guys didn't even want to stay to inspect it and a few minutes after we realized it's broken
AS
Anesipho S's update19 May 2023, 16:41
Reviewer Update
To top it up. the calls are not answered
Digital Planet
Digital Planet's reply19 May 2023, 16:53
Official
Hi Anesipho,

Please may you contact hisense on  ***3 or  *** for assistance.

Kind Regards,
DP
AS
Anesipho S's update19 May 2023, 17:00
Reviewer Update
I can't even see the number
Digital Planet
Digital Planet's reply19 May 2023, 17:02
Official
Apologies:  ***3 
AS
Anesipho S's update19 May 2023, 17:13
Reviewer Update
I didn't get the TV from Hisense I got it from digital planet. Why must I be the one contacting Hisense when you the ones the got the TV from them?

AS
Anesipho S's update19 May 2023, 17:14
Reviewer Update
Why is it my responsibility to contact the supplier for a TV you guys arranged and delivered
AS
Anesipho S's update22 May 2023, 09:32
Reviewer Update
Hisense if referring me back to digital planet. I have never experienced such horrible service.
Digital Planet
Digital Planet's reply22 May 2023, 10:30
Official
Hi Anesipho,

An agent will be in contact with you to assist.

Kind Regards,
DP