disorganized and unprofessional

Digital Planet has unfortunately been selected to perform the "LTE-A" deliveries for multiple service providers.

My first bad experience started by ordering an LTE SIM only product through Afrihost. I waited 2 weeks, before attempting to find out where my delivery is. Afrihsot confirmed I ordered a SIM only solution, however Digital Planet had me listed as a "SIM plus router", and as they were out of stock for the routers I would have to wait indefinitely. Afrihost support staff attempted to be helpful however were unable to resolve the issue - so after 3 weeks I canceled.

I then proceeded to place an order through Webafrica, which charges R200 for the delivery, and was listed as "3-5 business days". When I was contacted I was told that the delivery would take place "sometime within the next week" (after having waited almost a week already) by Digital Planet. I informed the Digital Planet representative that if the delivery is not within that week my delivery address would be different - to which he assured me that I would be contacted on the morning of delivery to confirm the address.

1 week later I received an SMS that the delivery was on it's way, I then had to spend 10 minutes on the phone with the Digital Planet call center to update my delivery address which I was told would only be delivered the next business day now.

The next day I received an SMS stating that my service was to be canceled because Digital Planet was unable to make the delivery.

To compound this horrific service, I also received no less than 4 different reference numbers throughout this process - one with the initial SMS, one with the actual service provider, one when making the phone call to the call center and yet another in the "we are canceling your service" SMS.

In total I have spent near to 6 weeks through 2 different service providers attempting to get nothing more than a SIM card delivered through Digital Planet.