1 reviews | Active since Jun 2015
Disappointed
I did 3 applications with fnb connect was approved for all 3 did the TV licence verification for both and everything now im told 2 applications are being canceled what the hell fnb this is unacceptable this is it im closing my account this is the last straw make this right send the products don't cancel my applications whats worg with this bank ID number *** I'm so shocked since February I have had noting but problems with fnb my word you guys made me excited when I was told I'm approve for the 3 applications I ended up canceling my applications with a outer place so that I can stay with fnb now I here you guys are canceling 2 of the applications I didn't request this I want the products if I can't get it then help me close my account please and thank you I'm done with this bank let's see if you cam make this right help me am I even a valued customer I'm paying so much for this account its the only account I ues as my primary im actually a very good loyal customer but it looks like fnb don't want me as a customer seeing as how badly I'm being treated im actually shocked and disappointed I even called digital planet but can't really get proper feedback tey don't even call to give up dates I had to call in to find out its pending cancellation I didn't request cancellation I want the products that I ordered
Thank you for bringing this matter to our attention and we are doing a follow-up to ensure a speedy resolution to this query. We do understand and acknowledge your frustration.
Kindly note your orders have not cancelled but rather placed on hold so that we can fulfil all of them, due to the pandemic we are experiencing a slight delay.
We are working on this with our partner whom you are more than welcome to contact for further clarity as to their valuable customer.
We will provide an update for you today before the close of business, please do accept our sincere apology for the inconvenience caused.
Kind regards
Digital planet
Thank you for bringing this matter to our attention and we are doing a follow-up to ensure a speedy resolution to this query. We do understand and acknowledge your frustration.
Kindly note your orders have not cancelled but rather placed on hold so that we can fulfil all of them, due to the pandemic we are experiencing a slight delay.
We are working on this with our partner whom you are more than welcome to contact for further clarity as to their valuable customer.
We will provide an update for you today before the close of business, please do accept our sincere apology for the inconvenience caused.
Kind regards
Digital planet
Kindly note we are awaiting feedback from our partners.
We are working around the clock to ensure we resolve the matter as soon as possible.
Again, please do accept our apologies for the inconvenience caused in this matter.
Kind Regards,
Digital Planet
Kindly note we are awaiting feedback from our partners.
We are working around the clock to ensure we resolve the matter as soon as possible.
Again, please do accept our apologies for the inconvenience caused in this matter.
Kind Regards,
Digital Planet
Please note that you will receive a call from FNB shortly.
Kind Regards,
DP
Please note that you will receive a call from FNB shortly.
Kind Regards,
DP
