TM
Thabo M
1 reviews | Active since Mar 2009
25 Nov 2015, 09:00
Digitalplanet not keeping promises
i was supposed to have received my order on the 20th November 2015 but that did not happen because the courier was late. i was promised that my order will be delivered on Monday and that did not happen. i phoned on Monday and i was informed it will be delivered on Tuesday and that did not happen. I phoned this morning and the consultant will come back to me later to confirm delivery. Wow, Digitalplanet, you have outdone yourself
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Digital Planet's replyOfficial
10 Dec 2015, 08:09Hello tboza1,
Thank you for bringing this to my attention.
As per our telephonic conversation the delivery was scheduled to take place on the 2nd of December which did not occur. I have taken this matter up with the courier company and I am looking into the reason as to why your delivery address was not changed which will be addressed with the relevant parties as an internal matter.
I have made arrangements for this to take place today and will contact you during the course of this morning with an update on your delivery.
Please accept my sincerest apologies for the inconvenience that has been caused to you.
Should you require any further assistance, please do not hesitate to contact me.
Kind Regards,
Tiffany Adams
Thank you for bringing this to my attention.
As per our telephonic conversation the delivery was scheduled to take place on the 2nd of December which did not occur. I have taken this matter up with the courier company and I am looking into the reason as to why your delivery address was not changed which will be addressed with the relevant parties as an internal matter.
I have made arrangements for this to take place today and will contact you during the course of this morning with an update on your delivery.
Please accept my sincerest apologies for the inconvenience that has been caused to you.
Should you require any further assistance, please do not hesitate to contact me.
Kind Regards,
Tiffany Adams
Digital Planet's reply10 Dec 2015, 08:09
Official
Hello tboza1,
Thank you for bringing this to my attention.
As per our telephonic conversation the delivery was scheduled to take place on the 2nd of December which did not occur. I have taken this matter up with the courier company and I am looking into the reason as to why your delivery address was not changed which will be addressed with the relevant parties as an internal matter.
I have made arrangements for this to take place today and will contact you during the course of this morning with an update on your delivery.
Please accept my sincerest apologies for the inconvenience that has been caused to you.
Should you require any further assistance, please do not hesitate to contact me.
Kind Regards,
Tiffany Adams
Thank you for bringing this to my attention.
As per our telephonic conversation the delivery was scheduled to take place on the 2nd of December which did not occur. I have taken this matter up with the courier company and I am looking into the reason as to why your delivery address was not changed which will be addressed with the relevant parties as an internal matter.
I have made arrangements for this to take place today and will contact you during the course of this morning with an update on your delivery.
Please accept my sincerest apologies for the inconvenience that has been caused to you.
Should you require any further assistance, please do not hesitate to contact me.
Kind Regards,
Tiffany Adams