JC
Jan-Louis Cloete
1 reviews | Active since Jun 2023
22 Sept 2025, 20:32
Digitale Planet
I bought earbuds from FNB and when it became faulty I was told to contact Digital Planet. I did and then was told to send a mail which I did and then, nothing. I send them a second mail and they did not even acknowledge it.
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Digital Planet's replyOfficial
23 Sept 2025, 08:31 Hi Jan-Louis,
Thank you for bringing this to our attention.
We are really sorry to hear about the challenges you’ve faced with your faulty earbuds and the lack of response after reaching out to us. That’s certainly not the experience we want for you.
We will ensure your case is escalated and that you receive the support you need as quickly as possible.
If you require any further assistance, please do not hesitate to get in touch.
Kind regards,
Digital Planet
Thank you for bringing this to our attention.
We are really sorry to hear about the challenges you’ve faced with your faulty earbuds and the lack of response after reaching out to us. That’s certainly not the experience we want for you.
We will ensure your case is escalated and that you receive the support you need as quickly as possible.
If you require any further assistance, please do not hesitate to get in touch.
Kind regards,
Digital Planet
Best regards,
Digital Planet's reply23 Sept 2025, 08:31
Official
Hi Jan-Louis,
Thank you for bringing this to our attention.
We are really sorry to hear about the challenges you’ve faced with your faulty earbuds and the lack of response after reaching out to us. That’s certainly not the experience we want for you.
We will ensure your case is escalated and that you receive the support you need as quickly as possible.
If you require any further assistance, please do not hesitate to get in touch.
Kind regards,
Digital Planet
Thank you for bringing this to our attention.
We are really sorry to hear about the challenges you’ve faced with your faulty earbuds and the lack of response after reaching out to us. That’s certainly not the experience we want for you.
We will ensure your case is escalated and that you receive the support you need as quickly as possible.
If you require any further assistance, please do not hesitate to get in touch.
Kind regards,
Digital Planet
Best regards,