Digital Plant disappointing service

Digital Planet is lacking where most courier companies are soaring. I was called and messaged to advise that my parcel would be delivered in the day (express) between 9am - 5pm. While I’ve made arrangements to stay home... I expected the parcel TODAY. I then proceeded to contact the their call centre and was told someone would call me today with feedback regarding the delay and no such thing happened. I’m extremely disappointed. Digital Planet/FNB why bother offering Express delivery if it takes 3 days to get to your customers???