DIGITAL PLANET unacceptable service delivery

Digital Planet is really messing me around with delivery of my device ordered through FNB. I was promised delivery within 3 days but it is now 11 days since the order was placed. 3 times I have been promised delivery and then no driver. Now I am told that the driver couldn't deliver because he didn't have access to my husband's workplace. Access is through a door??? It is a small office with no access control issues. I received an sms yesterday stating that I am now running the risk of having my order cancelled because the driver couldn't deliver!!! The staff at the call center are unhelpful and abrupt. I asked to speak to a manager and was told that team leaders are unavailable. This is probably a clue as to why the service is so bad. I cannot believe that FNB uses such a terrible courier service. Terrible service!!!