Digital Planet Terrible Service........

Cannot even describe how upset i am at this point in time, Its been 2 months waiting for a replacement TV, Received a TV from Digital Planet Vodacom Dept, The TV worked for about 2 weeks and i called Hisense to get a technician out, the technician arrived the very next day, Good service from Hisense. TV need to be replaced and i received a Credit authorization note from Hisense to send to Digital Planet, I sent the credit note to Digital planet and to a lady NoBantu working at digital planet, she said she will forward it to the needed people to get a replacement TV, That was about a month and a half ago, Recently the broken Tv was picked up by a courier company but still no replacement TV, I am phoning Digital Planet on a daily basis and not getting any response, Just being told that they will get back to me as soon as they get an answer from Hisense. I myself phoned Hisense to get up to date as to what is going on, Lucinda working at Hisense told me that they sent through the needed documents a week ago to Digital Planet in order to get a replacement TV. This is the worst customer service i have ever received from any company. Digital Planet definitely really need to start giving me answers. I really would appreciate if this can be solved before the week end.