Digital Planet sucks. Worst customer service ever.

I upgraded my Vodacom contact to a data deal which included a Hisense 58inch smart Tv. I don’t even know where to start. First that took ages to deliver the tv aft I redeemed the voucher. They claim to have sent emails to me, which I really never received. They don’t respond on emails. They are a bunch of *********** *****. Upon delivery, I inspected the tv together with the delivery guy, and found that it has a cracked screen. I didn’t sign for it and the delivery guy took it back with him. That was 3 weeks ago. Now Digital Plant is referring me to Hisense. Initially they were investigating the matter and needed more images from the courier guy. Last week they informed me that the investigation is finalised and that a new order will be placed. This week the story is again that they need more pictures. These people are lying through their teeth. And mind u, I have to make contact with them. And when u call, are are placed on hold till forever. I took out this contract in beginning November. I’ll be paying for something I don’t have. Utter incompetence and dishonesty. Poor customer service. *****. I feel like mentioning the names of the people I spoke too, consultants and supervisors.