Digital Planet should be Embarrassed!

Absolutely shocking service from Digital Planet. Placed the order on the 15th of December 22, received a notification from them that it would be delivered either before or on the 6th of Jan 23. Gave them the benefit of the doubt when I called in a couple of times to see if they could give me a concrete date which they couldn't, basically advised I should wait till the 6th.

Today is obviously the 6th, have taken off work in order to be at home for delivery. Called again this morning, they could not give me an update but would escalate to couriers and would provide feedback. The courier is called Nucleus btw, quick Google search says they are permanently closed so not surprising their contact numbers don't work.

Had to follow up 4 hours later, spoke to a Team Leader who had nothing of worth to share other than it's been escalated. Got my first call back now with update of that there is no feedback.

I do not know why the likes of Vodacom and FNB would form a relationship with a clearly *********** company like this.

Looking at all these terrible reviews on Facebook, Google and Hello Peter tells me this is how the operate daily. No concern for customer service and retention.

I am actually so surprised that you as a company have the audacity to share photos on Facebook of Team builds and guest speakers which is basically paid by your customers who you frankly seem to not care about at all.

Without customers you don't exist. I would rather suggest you invest those funds and creating clear and concise work flows and processes in your company which your team will actually benefit from. I think they would prefer not to be scouled everyday by customers than getting a colourful cupcake.

The poor social media team member who has to respond all these negative comments everyday before you ask, my order number is VODL15718.