1 reviews | Active since Oct 2023
Digital planet service
Absolutely poor service delivery is an understatement! FNB should really record this business. I received a faulty device (firstrand ltd. Configuration required) on Friday 20Oct.. After numerous of my own personal calls,only to hear every single time “we will get back to you” with no getting back, I made a call to fnb about this case. Wednesday 25Oct digital planet FINALLY got back with an apology, they made a mistake, they send the wrong device they will send a new one. Thursday 26Oct received the sms “order has been received by digital planet “ only to find out that yet again there is another problem. Phoned digital planet that said they will get back with feedback. It’s friday, no feedback and no delivery info!
Thank you for bringing the matter to our attention.
Kindly note the replacement unit was created and we are awaiting feedback from a division on the FNB end.
We will ensure we expedite the delivery of your new unit.
Please accept our apologies for the inconvenience and service received.
Kind Regards,
Digital Planet
Best regards,
Thank you for bringing the matter to our attention.
Kindly note the replacement unit was created and we are awaiting feedback from a division on the FNB end.
We will ensure we expedite the delivery of your new unit.
Please accept our apologies for the inconvenience and service received.
Kind Regards,
Digital Planet
Best regards,