DIGITAL PLANET SELLING DEFECTIVE DEVICES

Item: Digital Planet
Rating: 1
Author: gilbert C

Barely Six months into my contract and my phone already needs a second repair. the stupid customer services consultant that I spoke to tells me that it is a software problem and that the phone will always have to be brought in for software update. 3 months into the contract, the phone just switched off and stopped working. I booked it in for repairs. I was phoneless for TWO WEEKS. Now the phone has switched off again. Do you guys have any idea how much business I am losing because of this **** and defective phone you sold me? To add insult to injury, your customer services consultant tells me that I have no grounds on which to exercise my rights in terms of the Consumer Protection Act to demand a new device when it was clear that I was sold a defective device from the onset. How can a new phone need software update every three months by the manufacturer? I want a new device, or cancel my contract. I cannot be dealing with such incompetence, lack of professionalism and a useless device Next stop Consumer Commission!!!

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