JG
Justin G
1 reviews | Active since May 2013
20 Dec 2019, 12:14
Digital planet poor service
I’ve ordered a tv with Vodacom on Black Friday the 29 November 2019. It is now the 20 December 2019 and i have still not received my order. I’m told that delivery will only take place in January 2020. This is absolutely an unacceptable level of service. To get feedback I have to keep calling. Initially i was told delivery would take 3 to 5 days now its going to take place approximately 6 weeks. Not acceptable. My order number is VODC15909.
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Replies (3)0
Replies (3)
Digital Planet's replyOfficial
20 Dec 2019, 14:20Good Day Justin,
Thank you for your review.
Please accept our apologies for the delayed delivery as we were awaiting stock from Vodacom.
Tv Licence details were only updated yesterday and the warehouse had a backlog with the busy season.
Kindly note we will ensure delivery is done in the first week of January.
Kind Regards,
Digital Planet
Thank you for your review.
Please accept our apologies for the delayed delivery as we were awaiting stock from Vodacom.
Tv Licence details were only updated yesterday and the warehouse had a backlog with the busy season.
Kindly note we will ensure delivery is done in the first week of January.
Kind Regards,
Digital Planet
Digital Planet's reply20 Dec 2019, 14:20
Official
Good Day Justin,
Thank you for your review.
Please accept our apologies for the delayed delivery as we were awaiting stock from Vodacom.
Tv Licence details were only updated yesterday and the warehouse had a backlog with the busy season.
Kindly note we will ensure delivery is done in the first week of January.
Kind Regards,
Digital Planet
Thank you for your review.
Please accept our apologies for the delayed delivery as we were awaiting stock from Vodacom.
Tv Licence details were only updated yesterday and the warehouse had a backlog with the busy season.
Kindly note we will ensure delivery is done in the first week of January.
Kind Regards,
Digital Planet
JG
Justin G's updateReviewer Update
06 Jan 2020, 17:42Hi
I think I’ve been patient enough. This is now the second week in January and not even a phone call from your company even after you committed to delivery first week January.
Please advise urgently the delivery date.
I think I’ve been patient enough. This is now the second week in January and not even a phone call from your company even after you committed to delivery first week January.
Please advise urgently the delivery date.
JG
Justin G's update06 Jan 2020, 17:42
Reviewer Update
Hi
I think I’ve been patient enough. This is now the second week in January and not even a phone call from your company even after you committed to delivery first week January.
Please advise urgently the delivery date.
I think I’ve been patient enough. This is now the second week in January and not even a phone call from your company even after you committed to delivery first week January.
Please advise urgently the delivery date.
Digital Planet's replyOfficial
07 Jan 2020, 07:15 Good Day Justin,
Kindly note this is the first week of June on our side, as the warehouse was closed.
They will be handing over your package to the courier today for delivery by end of this week.
Kind Regards,
Digital Planet
Kindly note this is the first week of June on our side, as the warehouse was closed.
They will be handing over your package to the courier today for delivery by end of this week.
Kind Regards,
Digital Planet
Digital Planet's reply07 Jan 2020, 07:15
Official
Good Day Justin,
Kindly note this is the first week of June on our side, as the warehouse was closed.
They will be handing over your package to the courier today for delivery by end of this week.
Kind Regards,
Digital Planet
Kindly note this is the first week of June on our side, as the warehouse was closed.
They will be handing over your package to the courier today for delivery by end of this week.
Kind Regards,
Digital Planet