MG
Melanie G
1 reviews | Active since Dec 2019
29 Dec 2019, 11:42
Digital Planet poor customer service delivery
I placed a few order with the vodacom summer campaign. I contacted digital Planet and have been notified that vodacom has cancelled my orders and I should contact vodacom. I contacted vodacom and lodged a complaint and have then been told by vodacom that I should contact digital Planet. I have been going in circles and no positive feedback to date. My ref number VODC13345 amongst others have been order going almost a mo th ago. The amazing thing is orders placed after these were delivered.
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Replies (2)
Digital Planet's replyOfficial
30 Dec 2019, 08:48Good Day Melani,
Thank you for your review and please accept our apologies in this matter.
Kindly note we have escalated to the account manager so they can request for Vodacom to contact you, as yes the orders were cancelled as per instruction from Vodacom.
Kind Regards,
Digital Planet
Thank you for your review and please accept our apologies in this matter.
Kindly note we have escalated to the account manager so they can request for Vodacom to contact you, as yes the orders were cancelled as per instruction from Vodacom.
Kind Regards,
Digital Planet
Digital Planet's reply30 Dec 2019, 08:48
Official
Good Day Melani,
Thank you for your review and please accept our apologies in this matter.
Kindly note we have escalated to the account manager so they can request for Vodacom to contact you, as yes the orders were cancelled as per instruction from Vodacom.
Kind Regards,
Digital Planet
Thank you for your review and please accept our apologies in this matter.
Kindly note we have escalated to the account manager so they can request for Vodacom to contact you, as yes the orders were cancelled as per instruction from Vodacom.
Kind Regards,
Digital Planet
MG
Melanie G's updateReviewer Update
30 Dec 2019, 10:12I did contact vodacom and have been notified that the problem has been resolved.
I had to go into the store to rectify this problem which has been done.
i contacted Digital planet and was advised that Vodacom will need to place new orders as the existing ones with Digital Planet has been cancelled.
I have been going back and forth for reasons unknown.
I had to go into the store to rectify this problem which has been done.
i contacted Digital planet and was advised that Vodacom will need to place new orders as the existing ones with Digital Planet has been cancelled.
I have been going back and forth for reasons unknown.
MG
Melanie G's update30 Dec 2019, 10:12
Reviewer Update
I did contact vodacom and have been notified that the problem has been resolved.
I had to go into the store to rectify this problem which has been done.
i contacted Digital planet and was advised that Vodacom will need to place new orders as the existing ones with Digital Planet has been cancelled.
I have been going back and forth for reasons unknown.
I had to go into the store to rectify this problem which has been done.
i contacted Digital planet and was advised that Vodacom will need to place new orders as the existing ones with Digital Planet has been cancelled.
I have been going back and forth for reasons unknown.