1 reviews | Active since Oct 2010
DIGITAL PLANET - PLEASE RESPOND...
Sadly, this seems to be the only platform to communicate with Digital Planet, as they seem to respond to Hello Peter posts.
I ordered a TV from the MyVodacom app (VODC15156) on 29 Novembe 2019. I have yet to have the TV delivered. The call centre seems broken, as I am constantly on hold and then the call gets cut. Using the website as a channel of communication has been fruitless. Vodacom is also unable to assist.
What boggles the mind, is why big corporates are using this company.
Here are a few pointers: - Expand your call centre capacity, as you clearly have a lot of queries to deal with - Keep in touch with your clients (albeit clients of your clients), it just helps to keep us in the loop of what is happening
Thank you/
Thank you for your review and please accept our apologies for the inconvenience caused in this matter.
Kindly note we have an influx of calls due to the busy season, we are trying to answer as quickly and as much of all the calls as we can.
Your order will be handed over to the couriers from our warehouse and we will ensure delivery by the end of this week.
Kind Regards,
Digital Planet
Best regards,
Thank you for your review and please accept our apologies for the inconvenience caused in this matter.
Kindly note we have an influx of calls due to the busy season, we are trying to answer as quickly and as much of all the calls as we can.
Your order will be handed over to the couriers from our warehouse and we will ensure delivery by the end of this week.
Kind Regards,
Digital Planet
Best regards,
This was the same message given to me by one of your call centre staff last week.
"Your call is very important to us. Please stay on the line. You'll be transferred to the next available agent" is yet another intentional false statement.
But, thank you for replying. This does help. At least I know it will take even longer than the anticipated 5-7 working days as initially stipulated.
This was the same message given to me by one of your call centre staff last week.
"Your call is very important to us. Please stay on the line. You'll be transferred to the next available agent" is yet another intentional false statement.
But, thank you for replying. This does help. At least I know it will take even longer than the anticipated 5-7 working days as initially stipulated.