JK
Joey K
1 reviews | Active since Jul 2020
02 Jul 2020, 05:51
Digital Planet not coming to light to repair my fitbits
Very upset with this company since they had to collect 2 x Fitbit's which were faulty and I logged a call on 4 June and after numerous calls and emails, they never collected the fitbit's to repair. They just don't collect!!! it is a month later and still no word from them to collect the fitbit's. How will I repair this. Not even 6 months old. This is unacceptable. No one comes to light to sort out my problem.
Helpful (0)
Replies (10)0
Replies (10)
Digital Planet's replyOfficial
02 Jul 2020, 08:48Hi Joey,
We do apologize for the experience that you are having, we can assure you that is not how we do things, kindly provide an order number for further assistance and this matter will be resolved.
Hope to hear from you soon.
Kind regards
We do apologize for the experience that you are having, we can assure you that is not how we do things, kindly provide an order number for further assistance and this matter will be resolved.
Hope to hear from you soon.
Kind regards
Digital Planet's reply02 Jul 2020, 08:48
Official
Hi Joey,
We do apologize for the experience that you are having, we can assure you that is not how we do things, kindly provide an order number for further assistance and this matter will be resolved.
Hope to hear from you soon.
Kind regards
We do apologize for the experience that you are having, we can assure you that is not how we do things, kindly provide an order number for further assistance and this matter will be resolved.
Hope to hear from you soon.
Kind regards
JK
Joey K's updateReviewer Update
02 Jul 2020, 09:16The reference is: 3CA-266CA*** and the last tracking no provided to us for collection was for Friday 28 June and no collection happened.
JK
Joey K's update02 Jul 2020, 09:16
Reviewer Update
The reference is: 3CA-266CA*** and the last tracking no provided to us for collection was for Friday 28 June and no collection happened.
Digital Planet's replyOfficial
02 Jul 2020, 09:27Hi Joey,
Thank you for the information, we are following up, the driver was assigned yesterday to collect and it was not done, we are currently escalating the matter and will provide you with an update.
Please do accept our sincere apologies.
Kind regards
Thank you for the information, we are following up, the driver was assigned yesterday to collect and it was not done, we are currently escalating the matter and will provide you with an update.
Please do accept our sincere apologies.
Kind regards
Digital Planet's reply02 Jul 2020, 09:27
Official
Hi Joey,
Thank you for the information, we are following up, the driver was assigned yesterday to collect and it was not done, we are currently escalating the matter and will provide you with an update.
Please do accept our sincere apologies.
Kind regards
Thank you for the information, we are following up, the driver was assigned yesterday to collect and it was not done, we are currently escalating the matter and will provide you with an update.
Please do accept our sincere apologies.
Kind regards
JK
Joey K's updateReviewer Update
02 Jul 2020, 09:48Thank you, but seeing is believing.
JK
Joey K's update02 Jul 2020, 09:48
Reviewer Update
Thank you, but seeing is believing.
Digital Planet's replyOfficial
02 Jul 2020, 13:19Good day Joey,
We have confirmation that collection will take place today without fail.
However, we will monitor everything.
Regards
We have confirmation that collection will take place today without fail.
However, we will monitor everything.
Regards
Digital Planet's reply02 Jul 2020, 13:19
Official
Good day Joey,
We have confirmation that collection will take place today without fail.
However, we will monitor everything.
Regards
We have confirmation that collection will take place today without fail.
However, we will monitor everything.
Regards
JK
Joey K's updateReviewer Update
02 Jul 2020, 13:29Good!!!
JK
Joey K's update02 Jul 2020, 13:29
Reviewer Update
Good!!!
JK
Joey K's updateReviewer Update
03 Jul 2020, 14:30Dear Digital Planet - I need to advise that no collection happened as you have promised. It is now exactly 24 hours later, with out any success. This is absolutely unacceptable. I will rather buy new wristbands and send you the invoice.
JK
Joey K's update03 Jul 2020, 14:30
Reviewer Update
Dear Digital Planet - I need to advise that no collection happened as you have promised. It is now exactly 24 hours later, with out any success. This is absolutely unacceptable. I will rather buy new wristbands and send you the invoice.
Digital Planet's replyOfficial
03 Jul 2020, 15:48Good day Joey,
Kindly note that we allocated one of our agents to help you with this matter, the courier company assured us that collection will be done yesterday. This was escalated to courier company management.
We sincerely apologize for this, we understand how frustrated you must be.
Regards
Kindly note that we allocated one of our agents to help you with this matter, the courier company assured us that collection will be done yesterday. This was escalated to courier company management.
We sincerely apologize for this, we understand how frustrated you must be.
Regards
Digital Planet's reply03 Jul 2020, 15:48
Official
Good day Joey,
Kindly note that we allocated one of our agents to help you with this matter, the courier company assured us that collection will be done yesterday. This was escalated to courier company management.
We sincerely apologize for this, we understand how frustrated you must be.
Regards
Kindly note that we allocated one of our agents to help you with this matter, the courier company assured us that collection will be done yesterday. This was escalated to courier company management.
We sincerely apologize for this, we understand how frustrated you must be.
Regards
Digital Planet's replyOfficial
06 Jul 2020, 08:21Good Morning Joey,
Hope you are well and keeping safe, our device guru agent has advised that both devices have been collected.
We do acknowledge that you were greatly inconvenienced and we sincerely apologize, we have taken the matter up with the repair center and will keep you updated.
Hope you are well and keeping safe, our device guru agent has advised that both devices have been collected.
We do acknowledge that you were greatly inconvenienced and we sincerely apologize, we have taken the matter up with the repair center and will keep you updated.
Digital Planet's reply06 Jul 2020, 08:21
Official
Good Morning Joey,
Hope you are well and keeping safe, our device guru agent has advised that both devices have been collected.
We do acknowledge that you were greatly inconvenienced and we sincerely apologize, we have taken the matter up with the repair center and will keep you updated.
Hope you are well and keeping safe, our device guru agent has advised that both devices have been collected.
We do acknowledge that you were greatly inconvenienced and we sincerely apologize, we have taken the matter up with the repair center and will keep you updated.
JK
Joey K's updateReviewer Update
06 Jul 2020, 08:31Dear Digital Planet, Thank you it has been collected. Please do keep us up to date on the repairs. Thank you
JK
Joey K's update06 Jul 2020, 08:31
Reviewer Update
Dear Digital Planet, Thank you it has been collected. Please do keep us up to date on the repairs. Thank you