Digital planet more like Hamster powered Sinclair Spectrum 48k

My wife ordered a lte-a sim from openweb who have been nothing but helpful. We where told 7 to ten working days which we where fine with. We where sms'd on Friday and told it would be delivered and asked for the address it did not arrive. We where then sms'd again telling us it would be delivered monday. My wife waited at home she was called by the courier who told her he was on his way and could he have the address again. (this is the fourth time we have given the address. She waited the whole day at home as the sim has to be rica'd at 3 45 she contacted me and said will you phone them and find out what is happening. I did and was put on hold three times and hung up on twice before getting a receptionist (She told me thats who she was) I explained and was told she will try and get someone to call us but she does not know when it will be as she is just the receptionist. I asked can I speak to someone who can tell me what is going on she said she will get someone to call. They did not. I contacted openweb who told me it had been delivered allready on their system. Well not to us it was not. To find out later that evening it was delivered to my wifes work dropped with no copy of an id or anything taken just left. SO I am now unsure if it is rica'd or not. the worst part of all of it I go to your website to open a ticket and I get an email back saying I am not allowed to open a ticket. You work with banks and your process is lacking in security so dam much it is scary. Maybe the banks you work with should audit your process.