RW
Robyn W
1 reviews | Active since Dec 2019
12 Dec 2019, 15:13
Digital Planet is the worst!
Digital Planet CAN YOU PLEASE ANSWER YOUR PHONES! I have been trying to get a hold of you since Monday! I get put on hold for 15mins and then the operator says goodbye and the cancels the call! My package was supposed to be delivered on Monday but the courier wouldn’t leave it with my uncle because He didn’t have my ID with him. I tried calling you when you said the delivery was unsuccessful BUT CANNOT GET THROUGH!!! I sent you an email BUT NO REPLY!!! My order number is VODC14672! Can you get back to me ASAP so that we can make delivery arrangements as I need to get someone AT MY HOUSE TO RECEIVE THE PACKAGE!!!
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Replies (3)0
Replies (3)
Digital Planet's replyOfficial
13 Dec 2019, 15:23 Good Day Robyn,
Thank you for your review and please accept our apologies in this matter.
You will receive a call soon to arrange as requested.
Kind Regards,
Digital Planet
Thank you for your review and please accept our apologies in this matter.
You will receive a call soon to arrange as requested.
Kind Regards,
Digital Planet
Digital Planet's reply13 Dec 2019, 15:23
Official
Good Day Robyn,
Thank you for your review and please accept our apologies in this matter.
You will receive a call soon to arrange as requested.
Kind Regards,
Digital Planet
Thank you for your review and please accept our apologies in this matter.
You will receive a call soon to arrange as requested.
Kind Regards,
Digital Planet
RW
Robyn W's updateReviewer Update
17 Dec 2019, 20:41So an agent from your company called me Friday to tell me that my package will be delivered TODAY! And here we are! Still no package! I tried calling your call centre and get out on hold for 15mins after which the call is cancelled!!! I STAYED AT HOME ALL DAY TO NOT GIVE YOU AN EXCUSE AS TO WHY MY PACKAGE COULD NOT BE DELIVERED! And guess what??? IT STILL WASN’T DELIVERED! You should just close down your company! And don’t even dare try delivering tomorrow because I WILL NOT be home!
RW
Robyn W's update17 Dec 2019, 20:41
Reviewer Update
So an agent from your company called me Friday to tell me that my package will be delivered TODAY! And here we are! Still no package! I tried calling your call centre and get out on hold for 15mins after which the call is cancelled!!! I STAYED AT HOME ALL DAY TO NOT GIVE YOU AN EXCUSE AS TO WHY MY PACKAGE COULD NOT BE DELIVERED! And guess what??? IT STILL WASN’T DELIVERED! You should just close down your company! And don’t even dare try delivering tomorrow because I WILL NOT be home!
RW
Robyn W's updateReviewer Update
21 Dec 2019, 06:38I am at a loss for words. I don’t know what to say anymore, I don’t know what to do anymore. Honestly, I give up. On Thursday one of your service agents called me, Nosipho was her name. After sharing all my grievances with her, she told me she is sorry and that my matter will be escalated. I informed her that I will not be at home to receive my package after 11am! She assured me that she will put in the request for delivery before 11am! Also on Thursday I receive a call from RAM Couriers in which I tell them I will not be home after 11am! Then I said they can deliver after 3pm if they cannot deliver before 11am! Low and behold, I receive an sms from your company at 11am on Friday to say my package will be delivered between 8am and 5pm. I think to myself, ok, I told them before 11am or after 3pm so it will be ok. Then after 3pm came and went and no package. This morning, Saturday morning, at 06:01 I receive a message to say my package could not be delivered.
Now...can someone please explain to me what else I must do because I am ready to give up. I am past being angry, I have now just resigned to that fact that I must be speaking a foreign language which nobody at your company understands because after almost a month, I still don’t have my package!
Now...can someone please explain to me what else I must do because I am ready to give up. I am past being angry, I have now just resigned to that fact that I must be speaking a foreign language which nobody at your company understands because after almost a month, I still don’t have my package!
RW
Robyn W's update21 Dec 2019, 06:38
Reviewer Update
I am at a loss for words. I don’t know what to say anymore, I don’t know what to do anymore. Honestly, I give up. On Thursday one of your service agents called me, Nosipho was her name. After sharing all my grievances with her, she told me she is sorry and that my matter will be escalated. I informed her that I will not be at home to receive my package after 11am! She assured me that she will put in the request for delivery before 11am! Also on Thursday I receive a call from RAM Couriers in which I tell them I will not be home after 11am! Then I said they can deliver after 3pm if they cannot deliver before 11am! Low and behold, I receive an sms from your company at 11am on Friday to say my package will be delivered between 8am and 5pm. I think to myself, ok, I told them before 11am or after 3pm so it will be ok. Then after 3pm came and went and no package. This morning, Saturday morning, at 06:01 I receive a message to say my package could not be delivered.
Now...can someone please explain to me what else I must do because I am ready to give up. I am past being angry, I have now just resigned to that fact that I must be speaking a foreign language which nobody at your company understands because after almost a month, I still don’t have my package!
Now...can someone please explain to me what else I must do because I am ready to give up. I am past being angry, I have now just resigned to that fact that I must be speaking a foreign language which nobody at your company understands because after almost a month, I still don’t have my package!