Digital Planet is the single worst supplier I have EVER dealt with. If you value your sanity just avoid them at all costs.

I entered into a contract with FNB Connect for a CPO iPhone and the order was fulfilled by Digital Planet. I'm two months into the contract and have since the start had two out-the-box failures on the devices, meaning after two months of paying I actually still don't have a working phone at all. I have now requested assistance in cancelling the contract, but getting ANYONE in management to assist and facilitate this process is completely impossible.

I should have done my homework better before, as I can now see many people with the exact same complaints. Broken hardware followed by broken promises, followed by a broken revolving system who's only function is to get you to give up, because you simply won't be helped.

Even getting in touch with my private banker who has twice 'escalated the complaint to the regional manager' at FNB Connect has yielded exactly zero results or phone calls. But, they won't actually give you the manager's details so you can call yourself.

I'm yet to receive a single phone call from senior management, only call center employees reading off the same useless script. And they have the audacity, after failing to provide a functional device, to say if I cancel they will need to look at the terms because it's outside the 'cooling off period'. Well, obviously it is!! I have been shifted from pillar to post for 2 months!!

How does one get out of this contract??