1 reviews | Active since Feb 2012
Digital Planet is ****
On the 24th November I purchased a microwave via the myvodacom app using vodabucks , I was immediately informed that I would hear from vodacom to set up the delivery time in less then 3days,since then I have had ZERO contact or sms, I then utilized the following “unhelpful” portals to resolve this matter: calling the courier company and quoted the reference/order number provided to me on the app.no one seems to be able to help, I also sent an email quoting my order number buy no feedback,On Thursday I was informed that the order takes 9days to be processed today in the 11th day zero response I need this matter resolved urgently, it has been 11days no feedback regarding my order. Today I tried to call from 8am until 11am the phone just rang I was never connected to anyone, I am gravely dissatisfied with the service.
Thank you for bringing the matter to our attention.
Please accept our apologies for the inconvenience caused in this matter.
Kindly note we had issues allocating stock as with the summer campaign being massive, the warehouse will be handing over the order to the couriers and we will ensure delivery is done as soon as possible.
Kind Regards,
Digital Planet
Thank you for bringing the matter to our attention.
Please accept our apologies for the inconvenience caused in this matter.
Kindly note we had issues allocating stock as with the summer campaign being massive, the warehouse will be handing over the order to the couriers and we will ensure delivery is done as soon as possible.
Kind Regards,
Digital Planet
Thank you for your response.
Kindly note the order has been g=handed over to the couriers, you can expect delivery from tomorrow: VODC13366
Kind Regards,
Digital Planet
Thank you for your response.
Kindly note the order has been g=handed over to the couriers, you can expect delivery from tomorrow: VODC13366
Kind Regards,
Digital Planet