Digital Planet is clueless when it comes to service

Not happy with this service!!! I received an sms saying that my package would be delivered on or before 10 October, and that I would receive a sms on the day of delivery. No delivery on the 10th or 11th. On 12 October I got a message saying that my parcel wasn't able to be delivered because I wasn't available. I was home the entire day. I never received a sms stating delivery would take place that day and no one called me to say they were at the gate to deliver something. I phoned Digital Planet on the 12th and the guy told me to phone Monday (14th) to arrange for delivery. I received a sms on Monday saying my order would be delivered that day so I phoned them as soon as they opened to schedule delivery for Tuesday the 15th. The lady on the other side of the phone was very surprised that I got an sms for delivery because according to her my order hasn't been dispatched, but never the less she scheduled my delivery for the 15th. I phoned them this morning to confirm that my package would be dispatched today (the 15th) and the guy that helped me (Lungelo) was again very surprised because according to him there will be no delivery today as the package hasn't been dispatched. He said that he would contact the courier company to find out what the problem is and get back to me.. 3 Hours later I phoned again and spoke to another lady, she said she can see Lungelo sent a mail to the courier company and that she would send one again, I asked her if there is anyone that can phone them to find out what is going on, to which she responded and said no, unfortunately they can ONLY communicate by email..... That is the biggest bullsh*t I have heard in a long time. Needless to say, no one has come back to me yet and I am still in the dark as to when I will be receiving my delivery. I will be sending the same message to FNB because as I am reading the other reviews on here I can see that I am not alone.

P.S. Please do not bother responding to this message with "We are so sorry for the inconvenience and will investigate with the delivery company" Because it's very clear that your incompetence and bad management just gets dumped on the poor delivery company every time. Time to assume some responsibility Digital Planet!!

Worst customer service by far!