1 reviews | Active since Apr 2018
Digital planet is a **** business
Digital planet is a **** Save yourself a alot of trouble and cancel a order if you see your Vodacom order is being handled by them. They delivered a broken tv to me on the 26th of November 2022. I reported it to Vodacom unknowing that I had to report it to them direcly. Today they let me know that they wont replace the tv because I logged the complaint on the 2nd of December which I did not. They also say I signed for the tv and that it was in good condition. I signed that the package was in good condition, there was no way I could of seen the tv was broken before I connected it. I cannot even cancel the contract now because the 14 day cancelation period lapsed. I am going to pay 3 years for a broken tv. I also read the comments now on Facebook and Hellopeter that this is general practice for Digital planet and when I ask to come and see them personally they won't give you an adress. Sound like a **** company. One thing good from this is that I will never purchace anything again on a Vodacom contract.
We are very sorry for your experience, as you might have gone through our hello Peter page, Digital Planet is a reputable business, If the supplier has rejected your warranty claim, they do that at their sole discretion and Digital Planet has no say in that.
If you did inspect the outer packaging and did not notice any dents, then it means the package was transported correctly. I am sure you have spoken to the agents who have advised the reason for the rejection, you are however more than welcome to take the matter up with the supplier of the product you have purchased.
Hope this answered your question.
Regards
We are very sorry for your experience, as you might have gone through our hello Peter page, Digital Planet is a reputable business, If the supplier has rejected your warranty claim, they do that at their sole discretion and Digital Planet has no say in that.
If you did inspect the outer packaging and did not notice any dents, then it means the package was transported correctly. I am sure you have spoken to the agents who have advised the reason for the rejection, you are however more than welcome to take the matter up with the supplier of the product you have purchased.
Hope this answered your question.
Regards
Even the Samsung technician said they received alot of complaints from Digital Planet customers. Your obviously not reading the same Hellopeter and Facebook reviews that I see because I see at least ten complaints of broken tv sets delivered in the past month alone. Your reply speaks for itself how you treat your customers.
If you are such a reputable company please arrange a meeting for me with a manager whom I can talk to personally.
Even the Samsung technician said they received alot of complaints from Digital Planet customers. Your obviously not reading the same Hellopeter and Facebook reviews that I see because I see at least ten complaints of broken tv sets delivered in the past month alone. Your reply speaks for itself how you treat your customers.
If you are such a reputable company please arrange a meeting for me with a manager whom I can talk to personally.
Thank you for your patience.
Kindly note approval has been granted for replacement.
Kind Regards,
Thank you for your patience.
Kindly note approval has been granted for replacement.
Kind Regards,