Digital Planet Incompetance

Good day.

I exchanged my Vodabucks for a Samsung 32l microwave. Delivery was scheduled twice, but the first delivery I changed the address with digital planet but that was not communicated to the driver. Hence he went to the wrong address. The second time I received a sms confirming the delivery the driver never came.

I have phoned Digital Planet several times, unsuccessfully most of the time as the line is cut before anyone answers. When I do manage to speak to someone they do not do what they are supposed to or the cut the call while they go discuss the issue with their “manager”

Then when I call Vodacom the operators have not been trained and is ill equipped to do anything.

I want this matter resolved ASAP!!!