Digital planet has bad service and doesn't help customers

I have been struggling for approximately 2 -3 months with digital planet to replace my faulty television which is a hisense 58 uhd 4k television

I produced all the relevant information to get the device replaced to no avail

I personally sent the device to hisense repair an after there inspection it was found that the device was faulty I was credited with a new television by hisense and digital planet received the credit note via vodacom where I have the contact, no effort was made to collect the device from my home ,I had to call after agents at there call center that was not helpful, actually hanging up the call to prevent me from getting service when I ask for a reference number to track how long it would take to repair my device I physically had to go to a vodacom store to get a assistance over the phone to a answer that there isn't stock and I'll get helped the 2024-10-28 but I received no call back when I called back via my personal number I was told there was not stock again ,to a device that I'm still paying for but can't use ,nobody cares and has no sense of urgency in helping me solve this problem that is going on for 5 months already,I was told this afternoon at 12 I would be called with some good news but I was told again they have no stock but they have no further solution they just telling me to wait continuesly to wait,the device is under warranty at vodacom but the supplier doesn't want to replace my device, even after they were credited by hisense to do so there service is putrid and my ref no is B 11874