Digital Planet Gave Wrong Address to Courier

My wife ordered a smart device through FNB and entered in a Western Cape address as the delivery address where the smart device was supposed to be delivered to yesterday. We where assured that delivery would be made yesterday on the 14-12-2015 we waited until after 5pm to get a call from the courier only to tell us that he is sitting in front of the address in Pinetown KZN and not Pinelands, Western Cape this was quite upsetting as it did not only waste our time but also we don't have the delivery we we're expecting. We contacted Digital Planet this morning 15-12-2015 and was told that the person who processed the order did not do it correctly.We where told that now the device first has to be sent back to Cape Town and could take anything up to 2-3 days before we will have the device delivered but no assurances can be given on what day. This is utterly unacceptable that we have to wait due to Digital Planets negligence. We also have no assurances that we will receive the order in good condition as it has to travel all the way from KZN to Cape Town. I'm going to file a complaint about this with FNB as well our tracking code is FNB245587