DIGITAL PLANET FNB VERY POOR CUSTOMER SERVICE!

Item: Digital Planet
Rating: 1
Author: Jacomie P

I am extremely upset with Digital Planet FNB! On the same day that I received my brand new Fitbit smart watch, I informed them that it doesn’t want to turn on. RAM courier collected it, and I was informed that the device was faulty and that they will send me a new one. After NUMEROUS phone calls and emails, it’s now been almost a month and I still haven’t received my net Fitbit smart watch. This is very poor customer service!!!!!

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Replies (3)

Digital Planet's replyOfficial

12 Aug 2020, 12:56

Good Day Jacomie,

Thank you for bringing the matter to our attention and please accept our sincere apologies for the inconvenience caused.

Kindly note we are waiting for a replacement to be created and we will ensure feedback is provided by end of business today.

Kind Regards,
Digital Planet

Digital Planet's reply12 Aug 2020, 12:56

Official

Jacomie P's updateReviewer Update

12 Aug 2020, 14:38

Thank you. Someone did phone me earlier and said I still have to wait 3 - 7 working days for delivery.

Jacomie P's update12 Aug 2020, 14:38

Reviewer Update

Thank you. Someone did phone me earlier and said I still have to wait 3 - 7 working days for delivery.

Digital Planet's replyOfficial

12 Aug 2020, 15:11

Hi Jacomie,

Those are standard delivery times, your order will be handed over to the couriers today for delivery latest Friday 14/08/2020.

Again, please accept our apologies for this matter.

Kind Regards,

Digital Planet's reply12 Aug 2020, 15:11

Official