ND
Nigel D

1 reviews | Active since Nov 2016

25 Jun 2021, 09:25

DIGITAL PLANET & FNB

I PLACED AN ORDER WITH FNB TO BE SUPP**** BY DIGITAL PLANET AND WHEN CALLED TO SCHEDULE DELIVERY ADDRESS I ADVISED CALL CENTRE AGENT OF THE CORRECT ADDRESS FOR DELIVERY AND HE ADVISED IT WAS UPDATED. LOW AND BEHOLD ORDER WAS SENT TO RAM COURIERS WITH THE INCORRECT ADDRESS AND PARCEL COULD NOT BE DELIVERED. I WAS THEN LEFT TO CALL THEM TO CHANGE THE ADDRESS AND THEN PACKAGE WAS RETURNED TO JHB FROM PORT ELIZABETH BECAUSE OF NON DELIVERY AND NOW I AM BEING THREATEND WITH NON DELIVERY CHARGES ON Y ACCOUNT!!!! SHOCKING DIGITAL PLANET!!! FNB I WOULD EXPECT MORE FROM YOUR SERVICE PROVIDERS. ORDER NUMBER FNB828480

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Replies (1)
Digital Planet
Digital Planet's reply25 Jun 2021, 09:53
Official
Good Morning Nigel,

Thank you for bringing the matter to our attention.

Please accept our apologies for the inconvenience caused.

The matter has been escalated to the courier management and feedback will be provided latest by 12pm

Kind Regards,
Digital Planet