GS
Gerhard S
1 reviews | Active since Dec 2019
18 Dec 2019, 23:06
Digital planet dont have call centre agents
I have been teying to get hold of someone since Tuesday! We phoned 15 times already and still no one is answering, So tired of your clasical music playing.
My wife ordered a TV from FNB Connect and delivery is for 14 January!!!
I need to speak to someone as this cant take so long, but it is a hopeless case trying to contact Digital Planet. The one time I got hold of someone he said that they will call back and that also didn't happen. ***
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Replies (2)
Digital Planet's replyOfficial
19 Dec 2019, 11:18Good Day Gerhard,
Thank you for your review and please accept our apologies in this matter.
According to our investigation, this order was only ordered on the 14th Dec and according to the FNB website it states orders must be placed before 15:00 pm on the 13th Dec and if orders are placed after delivery will be in Jan 2020.
Kindly note the order was handed over to the couriers and we have requested delivery for this year if possible.
Kind Regards,
Digital Planet
Thank you for your review and please accept our apologies in this matter.
According to our investigation, this order was only ordered on the 14th Dec and according to the FNB website it states orders must be placed before 15:00 pm on the 13th Dec and if orders are placed after delivery will be in Jan 2020.
Kindly note the order was handed over to the couriers and we have requested delivery for this year if possible.
Kind Regards,
Digital Planet
Digital Planet's reply19 Dec 2019, 11:18
Official
Good Day Gerhard,
Thank you for your review and please accept our apologies in this matter.
According to our investigation, this order was only ordered on the 14th Dec and according to the FNB website it states orders must be placed before 15:00 pm on the 13th Dec and if orders are placed after delivery will be in Jan 2020.
Kindly note the order was handed over to the couriers and we have requested delivery for this year if possible.
Kind Regards,
Digital Planet
Thank you for your review and please accept our apologies in this matter.
According to our investigation, this order was only ordered on the 14th Dec and according to the FNB website it states orders must be placed before 15:00 pm on the 13th Dec and if orders are placed after delivery will be in Jan 2020.
Kindly note the order was handed over to the couriers and we have requested delivery for this year if possible.
Kind Regards,
Digital Planet
GS
Gerhard S's updateReviewer Update
19 Dec 2019, 11:30Thanks, now I know also.
If your call centre agents would have answered the phone, this could have been much easier.
The sms states that someone would have called me within 24 hours and this also didn't happen
If your call centre agents would have answered the phone, this could have been much easier.
The sms states that someone would have called me within 24 hours and this also didn't happen
GS
Gerhard S's update19 Dec 2019, 11:30
Reviewer Update
Thanks, now I know also.
If your call centre agents would have answered the phone, this could have been much easier.
The sms states that someone would have called me within 24 hours and this also didn't happen
If your call centre agents would have answered the phone, this could have been much easier.
The sms states that someone would have called me within 24 hours and this also didn't happen