CH
Catherine Hirschberg-Dohlhoff
1 reviews | Active since Sept 2015
07 Sept 2015, 08:44
DIGITAL PLANET DOES NOT DELIVER GOODS
I have called constantly through the day every day since thursday last week, and each time I am told by somebody different that my device is out for delivery that day. it just doesnt arrive. i am also told that i will be called back, and no one ever calls back.<br> i have escalated to FNB where I ordered my device from, as i believe that Digital Planet has ****** it.<br> I will be taking this issue further, as all the calls are recorded.<br> it has been RECORDED that it has been confirmed to me a few times that the order would be delivered.
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Digital Planet's replyOfficial
09 Sept 2015, 11:23Hello catherined1,
Thank you for bringing this to my attention.
Please accept our sincerest apologies for the inconvenience that has been caused to you with regards to the delay in your delivery and the lack of feedback you have received from our Contact Center.
I have addressed this with the relevant agents that you have liaised with as well as our couriers internally as these type of situations do impact our service level with our customers.
I am pleased to confirm that delivery took place on Monday as agreed.
Once again, please accept our sincerest apologies.
Should you require any further assistance, please do not hesitate to contact me.
Thank you for bringing this to my attention.
Please accept our sincerest apologies for the inconvenience that has been caused to you with regards to the delay in your delivery and the lack of feedback you have received from our Contact Center.
I have addressed this with the relevant agents that you have liaised with as well as our couriers internally as these type of situations do impact our service level with our customers.
I am pleased to confirm that delivery took place on Monday as agreed.
Once again, please accept our sincerest apologies.
Should you require any further assistance, please do not hesitate to contact me.
Digital Planet's reply09 Sept 2015, 11:23
Official
Hello catherined1,
Thank you for bringing this to my attention.
Please accept our sincerest apologies for the inconvenience that has been caused to you with regards to the delay in your delivery and the lack of feedback you have received from our Contact Center.
I have addressed this with the relevant agents that you have liaised with as well as our couriers internally as these type of situations do impact our service level with our customers.
I am pleased to confirm that delivery took place on Monday as agreed.
Once again, please accept our sincerest apologies.
Should you require any further assistance, please do not hesitate to contact me.
Thank you for bringing this to my attention.
Please accept our sincerest apologies for the inconvenience that has been caused to you with regards to the delay in your delivery and the lack of feedback you have received from our Contact Center.
I have addressed this with the relevant agents that you have liaised with as well as our couriers internally as these type of situations do impact our service level with our customers.
I am pleased to confirm that delivery took place on Monday as agreed.
Once again, please accept our sincerest apologies.
Should you require any further assistance, please do not hesitate to contact me.