DIGITAL PLANET DELIVERS A BROKEN TV AND NOW SAYS NOTHING THEY CAN DO AND EXPECTS ME TO PAY FOR IT.

I PLACED AN ORDER FOR A TV FROM FNB BLACK FRIDAY DEAL. FROM THE INCEPTION THIS HAS BEEN NOTHING BUT ENDLESS DRAMA. I RECEIVED AN SMS ON 14 DEC SAYING THAT MY ORDER WILL BE DELIVERED ON OR BEFORE 18 DEC - 9AM - 5PM. GAVE ME A LINK TO TRACK MY ORDER BUT THE LINK WAS USELESS. I WAITED ON 18TH NOTHING ARRIVED, CALLED DIGITAL PLANET ON THE 19TH AND ASKED WHO WAS DELIVERING THE ITEM, THEY MENTIONED IT WAS RTT COURIERS AND THEY DIDNT FAST TRACK ANYTHING AND THERE WAS NO TRACKING NUMBER ALSO. I CALLED RTT COURIERS AND AFTER SPEAKING TO SO MANY PEOPLE I FINALLY GOT THEM TO CONFIRM THAT DELIVERY WILL TAKE PLACE ON THE 20TH DEC IN THE AFTERNOON. I WAITED MOST OF THE AFTERNOON AND THEN ARRIVES THIS HUGE TRUCK, LIKE A FURNITURE REMOVAL TRUCK AT 17H30 OR SO WITH MY DELIVERY OF A TV WHICH IS A FRAGILE ITEM. THE DRIVER AND ANOTHER GUY BRINGS MY 65 INCH TV AND PLACES IT JUST INSIDE MY LOUNGE BY THE DOOR ALONGSIDE MY DINING TABLE. I LEAVE TO GO GET A PAIR OR SCISSORS ONLY TO SEE ONE OF THE GUYS ALREADY START OPENING THE BOX FOR ME. THEY DIDNT MENTIONED ANYTHING ABOUT CHECKING THE CONDITION OF THE BOX BEFORE RECEIVING THE TV. I PULLED OUT THE TV TOGETHER WITH THEIR HELP, EVERYTHING SEEMED FINE AND IN ORDER. THEY MADE ME SIGN DELIVERY OF THE TV AND THAT IT WAS IN A GOOD CONDITION. I AGREED BECAUSE THE TV WAS IN ORDER AND NO SCRATCHES OR DENTS ON IT.

SO LATER THAT EVENING I STARTED CONNECTING IT AND TO MY SURPRISE, THE MAIN INSIDE LED OR SCREEN WAS SHATTERED. I THOUGHT IT WAS A JOKE. I TRIED TO FIGURE OUT HOW THIS HAPPENED. I LOOKED AT THE BOX AND THE BACK OF THE BOX WAS A HOLE IN THERE AND IT WAS SO DEVIOUS TO PLACE THE BOX HIDING THE BACK WHEN THEY BROUGHT IT TO MY PLACE AS IT WAS ALONGSIDE MY DINING TABLE. I WOULD HAVE NEVER SEEN IT THE WAY THEY DELIVERED IT. BUT THE TV NEVER SHOWED ANY MARKS ON IT ONLY UNTIL YOU PUT IT ON WILL YOU SEE IT IS BROKEN. I LOOKED UP ON THE INTERNET FOR A AFTER HOURS CONTACT NUMBER. I GOT HOLD OF SOMEONE, I EXPLAINED WHAT TRANSPIRED. HE PROMISED TO LOOK INTO IT AND NEVER GOT BACK TO ME. I EVEN SENT HIM WATSAPP MESSAGES. I CONTACTED DIGITAL PLANET ON THAT MONDAY THE 23RD AND EXPLAINED WHAT HAPPENED. THEY SAID THAT NOTHING THEY WILL ESCALATE IT BUT EVERYDAY THEY MAKE ME WAIT WITH NO POSITIVE NEWS. EVENTUALLY THEY SAID MOST COMPANIES ARE CLOSED AND THEY WILL HAVE TO WAIT TILL THEIR OPEN IN THE NEW YEAR. BUT THEY LOGGED SOMETHING WITH RTT COURIERS AND THEY SAYING THAT I SIGNED FOR THE GOODS IN A GOOD CONDITION, WHICH IT WAS ONLY UNTIL I PUT THE TV ON DID I SEE IT WAS CRACKED AND SHATTTERED. NOW HI-SENSE SAYING THAT THERE IS NOTHING THEY CAN DO. DIGITAL PLANET IS SAYING THAT THERE IS NOTHING THEY CAN DO AND IM STUCK WITH THIS BROKEN TV AND FNB EXPECTS ME TO PAY FOR THIS FOR THE NEXT 24 MONTHS. THEY MUST BE CRAZY. IM SURE AS A CONSUMER THEY HAVE ******** AND VIOLATED MY RIGHTS OF SUCH AN EXPENSE PRODUCT TO PAY FOR SOMETHING THAT THEY HAVE DONE BUT NOW I HAVE THIS TV STILL AT HOME BROKEN. PLEASE HELP.