KE
Kyle E
1 reviews | Active since May 2020
07 May 2020, 09:11
Digital Planet delivering broken TV's
I have ordered a Hisense TV from FNB devices and digital planet delivered it broken 2 days before the lockdown. Told me they cannot replace it during lockdown. And now tell me they reject the replacement and want me to pay 2 years for a tv that they delivered to me broken. This is not treating customers fairly. Very disappointed.
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Replies (2)
Digital Planet's replyOfficial
08 May 2020, 10:16Good Day Kyle,
Thank you for your review and please accept our apologies in this matter.
Kindly note the matter has been escalated to Hisense and FNB for a solution and feedback will be provided post lockdown or during depending on any new developments
Kind Regards,
Digital Planet
Thank you for your review and please accept our apologies in this matter.
Kindly note the matter has been escalated to Hisense and FNB for a solution and feedback will be provided post lockdown or during depending on any new developments
Kind Regards,
Digital Planet
Digital Planet's reply08 May 2020, 10:16
Official
Good Day Kyle,
Thank you for your review and please accept our apologies in this matter.
Kindly note the matter has been escalated to Hisense and FNB for a solution and feedback will be provided post lockdown or during depending on any new developments
Kind Regards,
Digital Planet
Thank you for your review and please accept our apologies in this matter.
Kindly note the matter has been escalated to Hisense and FNB for a solution and feedback will be provided post lockdown or during depending on any new developments
Kind Regards,
Digital Planet
KE
Kyle E's updateReviewer Update
21 May 2020, 11:46Digital Planet has arranged to fetch the unit.
KE
Kyle E's update21 May 2020, 11:46
Reviewer Update
Digital Planet has arranged to fetch the unit.