KM
Khumo M
1 reviews | Active since Jul 2018
17 Sept 2021, 11:24
Digital Planet and FNB Connect
There is no service. I ordered a Device on the 13/09/21 before 09:00 received notification that delivery will be on or before 15/09/21, I'm still waiting... I have been calling but no luck. it's like they're doing me a favour. FNB and digital planet i'm very disappointed :(
Helpful (0)
Replies (3)0
Replies (3)
Digital Planet's replyOfficial
17 Sept 2021, 15:38Hi Khumo,
Please accept our apologies for the lack of service received.
Kindly note we have a backlog at the warehouse but the matter has been escalated to the warehouse manager to ensure the order is handed over to the couriers today for delivery on Monday.
Kind Regards,
Please accept our apologies for the lack of service received.
Kindly note we have a backlog at the warehouse but the matter has been escalated to the warehouse manager to ensure the order is handed over to the couriers today for delivery on Monday.
Kind Regards,
Digital Planet's reply17 Sept 2021, 15:38
Official
Hi Khumo,
Please accept our apologies for the lack of service received.
Kindly note we have a backlog at the warehouse but the matter has been escalated to the warehouse manager to ensure the order is handed over to the couriers today for delivery on Monday.
Kind Regards,
Please accept our apologies for the lack of service received.
Kindly note we have a backlog at the warehouse but the matter has been escalated to the warehouse manager to ensure the order is handed over to the couriers today for delivery on Monday.
Kind Regards,
KM
Khumo M's updateReviewer Update
17 Sept 2021, 16:02Hi Digital Planet
This is not enough I waited on the 15/09/2021, no one cared to tell me of any delays, I called on 15/09 I was told maybe the the following day. 16/09 I called again and then there was a movement on self service portal. I was told maybe today.
Today after numerous calls. That's when I'm given attention.
We haven't started doing business and already I'm getting red flags. I'm now worried what will happen if the device is faulty? Am I going to wait another two weeks?
Extremely unhappy customer.
This is not enough I waited on the 15/09/2021, no one cared to tell me of any delays, I called on 15/09 I was told maybe the the following day. 16/09 I called again and then there was a movement on self service portal. I was told maybe today.
Today after numerous calls. That's when I'm given attention.
We haven't started doing business and already I'm getting red flags. I'm now worried what will happen if the device is faulty? Am I going to wait another two weeks?
Extremely unhappy customer.
KM
Khumo M's update17 Sept 2021, 16:02
Reviewer Update
Hi Digital Planet
This is not enough I waited on the 15/09/2021, no one cared to tell me of any delays, I called on 15/09 I was told maybe the the following day. 16/09 I called again and then there was a movement on self service portal. I was told maybe today.
Today after numerous calls. That's when I'm given attention.
We haven't started doing business and already I'm getting red flags. I'm now worried what will happen if the device is faulty? Am I going to wait another two weeks?
Extremely unhappy customer.
This is not enough I waited on the 15/09/2021, no one cared to tell me of any delays, I called on 15/09 I was told maybe the the following day. 16/09 I called again and then there was a movement on self service portal. I was told maybe today.
Today after numerous calls. That's when I'm given attention.
We haven't started doing business and already I'm getting red flags. I'm now worried what will happen if the device is faulty? Am I going to wait another two weeks?
Extremely unhappy customer.
Digital Planet's replyOfficial
17 Sept 2021, 16:25Hi Khumo,
I can understand your frustration.
Please note we will be pushing for delivery on Monday.
Again please accept our apologies for the inconvenience caused.
Kind Regards,
I can understand your frustration.
Please note we will be pushing for delivery on Monday.
Again please accept our apologies for the inconvenience caused.
Kind Regards,
Digital Planet's reply17 Sept 2021, 16:25
Official
Hi Khumo,
I can understand your frustration.
Please note we will be pushing for delivery on Monday.
Again please accept our apologies for the inconvenience caused.
Kind Regards,
I can understand your frustration.
Please note we will be pushing for delivery on Monday.
Again please accept our apologies for the inconvenience caused.
Kind Regards,