MV
Malinda V
1 reviews | Active since Nov 2025
12 Nov 2025, 10:56
Digital Planet and FNB
Extremely frustrating to deal with Digital Planet. Unfortunately, they are FNB Connect's partner when it comes to electronic devices. We received a faulty Garmin watch, and they just can't assist to have it replaced or repaired or anything. I cannot deal with *********** people anymore. This problem is now dragging for almost 2 weeks, and we are nowhere closer to a solution. I was contacted again yesterday and the manager told me that he will be sending WhatsApp communication to get the unit collected by the courier and again it's 24 hours later with no WhatsApp received.
Helpful (0)
Replies (8)0
Replies (8)
Digital Planet's replyOfficial
12 Nov 2025, 11:30Hi Malinda,
We’re truly sorry for the frustration and delay you’ve experienced — this is not the level of service we aim to provide. We completely understand how inconvenient it must be to wait to have a resolution in place.
Our team has escalated your case as a priority, and you will be contacted shortly to finalise the courier collection and next steps. We’re also following up internally to understand why the WhatsApp communication was delayed so we can prevent this from happening again.
Thank you for your patience while we work to resolve this — we appreciate you bringing it to our attention and assure you that your case is being handled with urgency.
Kind regards,
Digital Planet
We’re truly sorry for the frustration and delay you’ve experienced — this is not the level of service we aim to provide. We completely understand how inconvenient it must be to wait to have a resolution in place.
Our team has escalated your case as a priority, and you will be contacted shortly to finalise the courier collection and next steps. We’re also following up internally to understand why the WhatsApp communication was delayed so we can prevent this from happening again.
Thank you for your patience while we work to resolve this — we appreciate you bringing it to our attention and assure you that your case is being handled with urgency.
Kind regards,
Digital Planet
Digital Planet's reply12 Nov 2025, 11:30
Official
Hi Malinda,
We’re truly sorry for the frustration and delay you’ve experienced — this is not the level of service we aim to provide. We completely understand how inconvenient it must be to wait to have a resolution in place.
Our team has escalated your case as a priority, and you will be contacted shortly to finalise the courier collection and next steps. We’re also following up internally to understand why the WhatsApp communication was delayed so we can prevent this from happening again.
Thank you for your patience while we work to resolve this — we appreciate you bringing it to our attention and assure you that your case is being handled with urgency.
Kind regards,
Digital Planet
We’re truly sorry for the frustration and delay you’ve experienced — this is not the level of service we aim to provide. We completely understand how inconvenient it must be to wait to have a resolution in place.
Our team has escalated your case as a priority, and you will be contacted shortly to finalise the courier collection and next steps. We’re also following up internally to understand why the WhatsApp communication was delayed so we can prevent this from happening again.
Thank you for your patience while we work to resolve this — we appreciate you bringing it to our attention and assure you that your case is being handled with urgency.
Kind regards,
Digital Planet
Digital Planet's replyOfficial
12 Nov 2025, 13:45Hi Malinda,
Our team has advised that you have completed the process via Whatsapp and the process is in progress.
If you have any questions or require any assistance, please do not hesitate to get in touch with us.
Kind regards,
Digital Planet
Our team has advised that you have completed the process via Whatsapp and the process is in progress.
If you have any questions or require any assistance, please do not hesitate to get in touch with us.
Kind regards,
Digital Planet
Digital Planet's reply12 Nov 2025, 13:45
Official
Hi Malinda,
Our team has advised that you have completed the process via Whatsapp and the process is in progress.
If you have any questions or require any assistance, please do not hesitate to get in touch with us.
Kind regards,
Digital Planet
Our team has advised that you have completed the process via Whatsapp and the process is in progress.
If you have any questions or require any assistance, please do not hesitate to get in touch with us.
Kind regards,
Digital Planet
MV
Malinda V's updateReviewer Update
12 Nov 2025, 14:16The problem is far from solved, so I would like to keep this going till the end so other people can track this as well.
MV
Malinda V's update12 Nov 2025, 14:16
Reviewer Update
The problem is far from solved, so I would like to keep this going till the end so other people can track this as well.
Digital Planet's replyOfficial
12 Nov 2025, 14:27Hi Malinda,
Not a problem, we will track this on our end with the team as well.
If you require any further assistance, please do not hesitate to get in touch with us.
Kind regards,
Digital Planet
Not a problem, we will track this on our end with the team as well.
If you require any further assistance, please do not hesitate to get in touch with us.
Kind regards,
Digital Planet
Digital Planet's reply12 Nov 2025, 14:27
Official
Hi Malinda,
Not a problem, we will track this on our end with the team as well.
If you require any further assistance, please do not hesitate to get in touch with us.
Kind regards,
Digital Planet
Not a problem, we will track this on our end with the team as well.
If you require any further assistance, please do not hesitate to get in touch with us.
Kind regards,
Digital Planet
MV
Malinda V's updateReviewer Update
25 Nov 2025, 09:21We are now again more than a week later.
The unit has been back at Digital Planet for more than a week. The unit is being assessed. This is now a watch that has been worn for 2 days on my son's wrist and only after he app**** a screen protector. He wanted to look after it. The point is, it was looked after for the 2 days, but the assessment is taking more than a week. The unit has been sent back due to a heartrate monitor that is not functioning the way it should.
Again and again Digital Planet is showing their incompetence....... WHO CAN I SPEAK TO???????
The unit has been back at Digital Planet for more than a week. The unit is being assessed. This is now a watch that has been worn for 2 days on my son's wrist and only after he app**** a screen protector. He wanted to look after it. The point is, it was looked after for the 2 days, but the assessment is taking more than a week. The unit has been sent back due to a heartrate monitor that is not functioning the way it should.
Again and again Digital Planet is showing their incompetence....... WHO CAN I SPEAK TO???????
MV
Malinda V's update25 Nov 2025, 09:21
Reviewer Update
We are now again more than a week later.
The unit has been back at Digital Planet for more than a week. The unit is being assessed. This is now a watch that has been worn for 2 days on my son's wrist and only after he app**** a screen protector. He wanted to look after it. The point is, it was looked after for the 2 days, but the assessment is taking more than a week. The unit has been sent back due to a heartrate monitor that is not functioning the way it should.
Again and again Digital Planet is showing their incompetence....... WHO CAN I SPEAK TO???????
The unit has been back at Digital Planet for more than a week. The unit is being assessed. This is now a watch that has been worn for 2 days on my son's wrist and only after he app**** a screen protector. He wanted to look after it. The point is, it was looked after for the 2 days, but the assessment is taking more than a week. The unit has been sent back due to a heartrate monitor that is not functioning the way it should.
Again and again Digital Planet is showing their incompetence....... WHO CAN I SPEAK TO???????
Digital Planet's replyOfficial
25 Nov 2025, 11:02 Hi Malinda,
Sorry to hear that this has not been resolved for you.
We are getting the team to investigate and will provide feedback accordingly.
Kind regards,
Digital Planet
Sorry to hear that this has not been resolved for you.
We are getting the team to investigate and will provide feedback accordingly.
Kind regards,
Digital Planet
Digital Planet's reply25 Nov 2025, 11:02
Official
Hi Malinda,
Sorry to hear that this has not been resolved for you.
We are getting the team to investigate and will provide feedback accordingly.
Kind regards,
Digital Planet
Sorry to hear that this has not been resolved for you.
We are getting the team to investigate and will provide feedback accordingly.
Kind regards,
Digital Planet
MV
Malinda V's updateReviewer Update
27 Nov 2025, 13:38Another 2 days later with no joy from Digital Planet.
Can it be this difficult to resolve an issue?
Is there anybody working at Digital Planet? PLEASE ASSIST.
Can it be this difficult to resolve an issue?
Is there anybody working at Digital Planet? PLEASE ASSIST.
MV
Malinda V's update27 Nov 2025, 13:38
Reviewer Update
Another 2 days later with no joy from Digital Planet.
Can it be this difficult to resolve an issue?
Is there anybody working at Digital Planet? PLEASE ASSIST.
Can it be this difficult to resolve an issue?
Is there anybody working at Digital Planet? PLEASE ASSIST.
Digital Planet's replyOfficial
27 Nov 2025, 13:53Hi Malinda,
We have escalated to our team to make urgent contact with you. We are sorry for any inconvenience this has caused.
If you require any further assistance, please do not hesitate to get in touch with us.
Kind regards,
Digital Planet
We have escalated to our team to make urgent contact with you. We are sorry for any inconvenience this has caused.
If you require any further assistance, please do not hesitate to get in touch with us.
Kind regards,
Digital Planet
Digital Planet's reply27 Nov 2025, 13:53
Official
Hi Malinda,
We have escalated to our team to make urgent contact with you. We are sorry for any inconvenience this has caused.
If you require any further assistance, please do not hesitate to get in touch with us.
Kind regards,
Digital Planet
We have escalated to our team to make urgent contact with you. We are sorry for any inconvenience this has caused.
If you require any further assistance, please do not hesitate to get in touch with us.
Kind regards,
Digital Planet