Digital planet and FNB

After I spoke to them twice on Wednesday and was given a delivery date they actually tell me that i will pay a delivery fee if I miss the order . I make arrangements for someone to collect the package and then they don't show up. I phoned them to follow up just to hear that the delivery will not be on the date they give me. Costing me a lot of money for unpaid leave. Then they tell me that it is not their fault and that they are in the time limit. They refuse to deliver on the date they give me and tell me that they will only deliver on an other date and they can not help me. This gives fnb a bad name and I think they should get an other company to deliver the products. Digital Planet is giving FNB a bad name as they are costing fnb customers a lot of money and by not keeping to delivery dates and threatening customers with extra delivery fees if you are not able to sign and receive the parcel on the day they give you but can't keep to.