AO
Angelique O
1 reviews | Active since Jun 2018
26 Sept 2018, 15:27
DEMAND DELIVERY BEFORE 5 ON 26 SEP
I've never being this furious in my life. I spoke to phunzile who I explained that I can't receive sms'e or phone calls and want to finalize my order and delivery because I wont be able to check or answer phone calls on my provided number. I phoned this morning making sure everything is fine, and reminded them I can't receive calls and sms'e. Today at 3 when I phoned in to make sure the parcel is on the way I was told delivery is unsuccessful!!!
WHY????????????????????????????????????
I missed important meetings sitting in the office waiting for my parcel and now nothing???????
Helpful (0)
Replies (14)0
Replies (14)AO
Angelique O's updateReviewer Update
26 Sept 2018, 15:50I suspect Digital Planet keeps on trying to call me I can hear my phone ring but my screen is dead. I CANT ANSWER CALLS.
AO
Angelique O's update26 Sept 2018, 15:50
Reviewer Update
I suspect Digital Planet keeps on trying to call me I can hear my phone ring but my screen is dead. I CANT ANSWER CALLS.
AO
Angelique O's updateReviewer Update
26 Sept 2018, 15:52Phoned them again, dropped the phone in my ear after holding for minutes.
I phoned so many times, no luck.
AO
Angelique O's update26 Sept 2018, 15:52
Reviewer Update
Phoned them again, dropped the phone in my ear after holding for minutes.
I phoned so many times, no luck.
AO
Angelique O's updateReviewer Update
26 Sept 2018, 16:15Phoned again and spoke to some sort of supervisor, gave him an alternative number he promised to get back to me, still nothing. the clock is ticking.
AO
Angelique O's update26 Sept 2018, 16:15
Reviewer Update
Phoned again and spoke to some sort of supervisor, gave him an alternative number he promised to get back to me, still nothing. the clock is ticking.
AO
Angelique O's updateReviewer Update
26 Sept 2018, 16:29Phoned in to follow up with the supervisor person, it's not even recorded on your system as a phone call. This person said he will get back to me!!!!!!!!!!!
AO
Angelique O's update26 Sept 2018, 16:29
Reviewer Update
Phoned in to follow up with the supervisor person, it's not even recorded on your system as a phone call. This person said he will get back to me!!!!!!!!!!!
AO
Angelique O's updateReviewer Update
26 Sept 2018, 16:32After waiting 10 min I was told the person cant transfer me to this so called supervisor Darryl
AO
Angelique O's update26 Sept 2018, 16:32
Reviewer Update
After waiting 10 min I was told the person cant transfer me to this so called supervisor Darryl
AO
Angelique O's updateReviewer Update
26 Sept 2018, 16:38Apparently, according to Darryl the courier company was here and the person said there is no person as Angelique. I will get all camera footage and take this further if I dont get my parcel at 5!!!!!!!!!!1
AO
Angelique O's update26 Sept 2018, 16:38
Reviewer Update
Apparently, according to Darryl the courier company was here and the person said there is no person as Angelique. I will get all camera footage and take this further if I dont get my parcel at 5!!!!!!!!!!1
AO
Angelique O's updateReviewer Update
26 Sept 2018, 16:47spoke to reception and the gatekeeper, apparently, this is not the first time your couriers have **** and said they were here when they weren't. To no surprise, Darryl isn't available to find out what's happening. Holding for 6 min and counting..
AO
Angelique O's update26 Sept 2018, 16:47
Reviewer Update
spoke to reception and the gatekeeper, apparently, this is not the first time your couriers have **** and said they were here when they weren't. To no surprise, Darryl isn't available to find out what's happening. Holding for 6 min and counting..
AO
Angelique O's updateReviewer Update
26 Sept 2018, 16:51Address was written down wrong, now it's my fault???????????
AO
Angelique O's update26 Sept 2018, 16:51
Reviewer Update
Address was written down wrong, now it's my fault???????????
AO
Angelique O's updateReviewer Update
26 Sept 2018, 16:51I DEMAND compensation!!!!!!!!!!!
AO
Angelique O's update26 Sept 2018, 16:51
Reviewer Update
I DEMAND compensation!!!!!!!!!!!
AO
Angelique O's updateReviewer Update
26 Sept 2018, 18:02Cancel my order. I want nothing to do with digital planet.
I still DEMAND compensation
AO
Angelique O's update26 Sept 2018, 18:02
Reviewer Update
Cancel my order. I want nothing to do with digital planet.
I still DEMAND compensation
AO
Angelique O's updateReviewer Update
27 Sept 2018, 11:07Compliments to Keagan Meyer from FNB for handling this situation as an urgent matter. Now to wait for Digital planet for feedback..
AO
Angelique O's update27 Sept 2018, 11:07
Reviewer Update
Compliments to Keagan Meyer from FNB for handling this situation as an urgent matter. Now to wait for Digital planet for feedback..
Digital Planet's replyOfficial
01 Oct 2018, 11:32Good Day Angelique,
Thank you for bring the matter to our attention.
Kindly note FNB is dealing with the issue and they will be in-contact with you for further feedback.
Please accept our apologies for any inconvenience caused form our side.
Kind Regards,
Digital Planet
Digital Planet's reply01 Oct 2018, 11:32
Official
Good Day Angelique,
Thank you for bring the matter to our attention.
Kindly note FNB is dealing with the issue and they will be in-contact with you for further feedback.
Please accept our apologies for any inconvenience caused form our side.
Kind Regards,
Digital Planet
AO
Angelique O's updateReviewer Update
01 Oct 2018, 12:40FNB told me you guys will be handling the query!!!!
This shows how pathetic you guys are!!!!!!!!!!!
AO
Angelique O's update01 Oct 2018, 12:40
Reviewer Update
FNB told me you guys will be handling the query!!!!
This shows how pathetic you guys are!!!!!!!!!!!
AO
Angelique O's updateReviewer Update
02 Oct 2018, 17:00Still no feeback
AO
Angelique O's update02 Oct 2018, 17:00
Reviewer Update
Still no feeback