PV
Petrus V
1 reviews | Active since Apr 2019
29 Mar 2021, 09:28
**** delivery and BS from Digital Planet
I have a order through Digital Planet and their self service portal said that my order would be delivered on or before the 26th of MArch 2021. Every time I call them they say that they dont know why it has not been dispatched from their warehouse and that they will sort it out. I took leave last week expecting the delivery to take place. Now it is Monday the 29th of March 2021 and guess what there is still no joy out of them.
Helpful (0)
Replies (18)0
Replies (18)
Digital Planet's replyOfficial
29 Mar 2021, 10:01Good Day Petrus,
Thank you for bringing the matter to our attention .
Please accept our apologies in this matter.
Kindly note the matter has been escalated to warehouse manager and feedback will be provided before close of business today.
Kind Regards,
Digital Planet.
Thank you for bringing the matter to our attention .
Please accept our apologies in this matter.
Kindly note the matter has been escalated to warehouse manager and feedback will be provided before close of business today.
Kind Regards,
Digital Planet.
Digital Planet's reply29 Mar 2021, 10:01
Official
Good Day Petrus,
Thank you for bringing the matter to our attention .
Please accept our apologies in this matter.
Kindly note the matter has been escalated to warehouse manager and feedback will be provided before close of business today.
Kind Regards,
Digital Planet.
Thank you for bringing the matter to our attention .
Please accept our apologies in this matter.
Kindly note the matter has been escalated to warehouse manager and feedback will be provided before close of business today.
Kind Regards,
Digital Planet.
PV
Petrus V's updateReviewer Update
29 Mar 2021, 10:02I want answers by 12pm today not by the end of the day.
PV
Petrus V's update29 Mar 2021, 10:02
Reviewer Update
I want answers by 12pm today not by the end of the day.
PV
Petrus V's updateReviewer Update
29 Mar 2021, 10:07And this matter was raise already the morning of the 26th of March and did not get any positive feed back then ether.
PV
Petrus V's update29 Mar 2021, 10:07
Reviewer Update
And this matter was raise already the morning of the 26th of March and did not get any positive feed back then ether.
Digital Planet's replyOfficial
29 Mar 2021, 10:08Hi Petrus,
Noted will provide feedback by 12pm.
Kind Regards,
DP
Noted will provide feedback by 12pm.
Kind Regards,
DP
Digital Planet's reply29 Mar 2021, 10:08
Official
Hi Petrus,
Noted will provide feedback by 12pm.
Kind Regards,
DP
Noted will provide feedback by 12pm.
Kind Regards,
DP
PV
Petrus V's updateReviewer Update
29 Mar 2021, 11:47Then at 11:46 this is the reply I get from you:
Good day Stefan
Thank you for your email,
Apologies for any inconvenience caused to you.
Please kindly provide your order number or ID number for us to follow up on your order.
Kind Regards,
DP Website Queries
THIS IS REALLY STARTING TO P ME OFF, AS THERE IS NOT ANY WORTH WHILE FEED BACK.
Good day Stefan
Thank you for your email,
Apologies for any inconvenience caused to you.
Please kindly provide your order number or ID number for us to follow up on your order.
Kind Regards,
DP Website Queries
THIS IS REALLY STARTING TO P ME OFF, AS THERE IS NOT ANY WORTH WHILE FEED BACK.
PV
Petrus V's update29 Mar 2021, 11:47
Reviewer Update
Then at 11:46 this is the reply I get from you:
Good day Stefan
Thank you for your email,
Apologies for any inconvenience caused to you.
Please kindly provide your order number or ID number for us to follow up on your order.
Kind Regards,
DP Website Queries
THIS IS REALLY STARTING TO P ME OFF, AS THERE IS NOT ANY WORTH WHILE FEED BACK.
Good day Stefan
Thank you for your email,
Apologies for any inconvenience caused to you.
Please kindly provide your order number or ID number for us to follow up on your order.
Kind Regards,
DP Website Queries
THIS IS REALLY STARTING TO P ME OFF, AS THERE IS NOT ANY WORTH WHILE FEED BACK.
PV
Petrus V's updateReviewer Update
29 Mar 2021, 15:22After speaking to Digital Planet, where they called me at 12:33 and being told that my order would be delivered today. Below are the things a person still has to see on their self service portal.
Screenshot_***_Samsung Internet.jpg 500.23 KB
Screenshot_***_Samsung Internet.jpg 318.26 KB
NOTHING HAS CHANGED. It looks like they really don't care if they get bad reviews.
Screenshot_***_Samsung Internet.jpg 500.23 KB
Screenshot_***_Samsung Internet.jpg 318.26 KB
NOTHING HAS CHANGED. It looks like they really don't care if they get bad reviews.
PV
Petrus V's update29 Mar 2021, 15:22
Reviewer Update
After speaking to Digital Planet, where they called me at 12:33 and being told that my order would be delivered today. Below are the things a person still has to see on their self service portal.
Screenshot_***_Samsung Internet.jpg 500.23 KB
Screenshot_***_Samsung Internet.jpg 318.26 KB
NOTHING HAS CHANGED. It looks like they really don't care if they get bad reviews.
Screenshot_***_Samsung Internet.jpg 500.23 KB
Screenshot_***_Samsung Internet.jpg 318.26 KB
NOTHING HAS CHANGED. It looks like they really don't care if they get bad reviews.
Digital Planet's replyOfficial
29 Mar 2021, 15:58Hi Petrus,
Apologies for the late response.
We are awaiting stock adjustments approval from FNB, hence the delay.
We will ensure delivery is done tomorrow.
Again please accept our apologies for the inconvenience caused.
Kind Regards,
Digital Planet
Apologies for the late response.
We are awaiting stock adjustments approval from FNB, hence the delay.
We will ensure delivery is done tomorrow.
Again please accept our apologies for the inconvenience caused.
Kind Regards,
Digital Planet
Digital Planet's reply29 Mar 2021, 15:58
Official
Hi Petrus,
Apologies for the late response.
We are awaiting stock adjustments approval from FNB, hence the delay.
We will ensure delivery is done tomorrow.
Again please accept our apologies for the inconvenience caused.
Kind Regards,
Digital Planet
Apologies for the late response.
We are awaiting stock adjustments approval from FNB, hence the delay.
We will ensure delivery is done tomorrow.
Again please accept our apologies for the inconvenience caused.
Kind Regards,
Digital Planet
PV
Petrus V's updateReviewer Update
30 Mar 2021, 07:44So today is the 30th of March 2021, day 4 after delivery was supposed to have taken place. Lets see what stories are going to be given today for why they can not deliver.
PV
Petrus V's update30 Mar 2021, 07:44
Reviewer Update
So today is the 30th of March 2021, day 4 after delivery was supposed to have taken place. Lets see what stories are going to be given today for why they can not deliver.
PV
Petrus V's updateReviewer Update
30 Mar 2021, 09:57Now at 9:56 the 30th of March 2021 I get a call from Digital Planet. I answered and guess what nobody spoke back to me. So now I really dont understand what is going on any more.
PV
Petrus V's update30 Mar 2021, 09:57
Reviewer Update
Now at 9:56 the 30th of March 2021 I get a call from Digital Planet. I answered and guess what nobody spoke back to me. So now I really dont understand what is going on any more.
PV
Petrus V's updateReviewer Update
30 Mar 2021, 10:04 Now again at 10:03 the 30th of March 2021 I get a call from Digital Planet. I answered and guess what nobody spoke back to me. So now I really dont understand what is going on any more.
PV
Petrus V's update30 Mar 2021, 10:04
Reviewer Update
Now again at 10:03 the 30th of March 2021 I get a call from Digital Planet. I answered and guess what nobody spoke back to me. So now I really dont understand what is going on any more.
Digital Planet's replyOfficial
30 Mar 2021, 10:04Hi Petrus,
Apologies about that, it seems like I am having technical issues. I will call you soon to confirm your delivery address.
Kind Regards,
DP
Apologies about that, it seems like I am having technical issues. I will call you soon to confirm your delivery address.
Kind Regards,
DP
Digital Planet's reply30 Mar 2021, 10:04
Official
Hi Petrus,
Apologies about that, it seems like I am having technical issues. I will call you soon to confirm your delivery address.
Kind Regards,
DP
Apologies about that, it seems like I am having technical issues. I will call you soon to confirm your delivery address.
Kind Regards,
DP
PV
Petrus V's updateReviewer Update
30 Mar 2021, 10:06Delivery address is 12b Alaric road Valhalla Centurion. My entrence it just off Alaric road in Thor street
PV
Petrus V's update30 Mar 2021, 10:06
Reviewer Update
Delivery address is 12b Alaric road Valhalla Centurion. My entrence it just off Alaric road in Thor street
Digital Planet's replyOfficial
30 Mar 2021, 10:43Hi There,
Thank you for your response.
As discussed, the delivery address has been updated accordingly.
Kind Regards,
DP
Thank you for your response.
As discussed, the delivery address has been updated accordingly.
Kind Regards,
DP
Digital Planet's reply30 Mar 2021, 10:43
Official
Hi There,
Thank you for your response.
As discussed, the delivery address has been updated accordingly.
Kind Regards,
DP
Thank you for your response.
As discussed, the delivery address has been updated accordingly.
Kind Regards,
DP
PV
Petrus V's updateReviewer Update
30 Mar 2021, 11:23Can I get a conformation that delivery will take place today?
PV
Petrus V's update30 Mar 2021, 11:23
Reviewer Update
Can I get a conformation that delivery will take place today?
Digital Planet's replyOfficial
30 Mar 2021, 11:27Hey Petrus,
I am happy to advise that the order has been handed over to the driver for delivery today.
Kind Regards,
DP
I am happy to advise that the order has been handed over to the driver for delivery today.
Kind Regards,
DP
Digital Planet's reply30 Mar 2021, 11:27
Official
Hey Petrus,
I am happy to advise that the order has been handed over to the driver for delivery today.
Kind Regards,
DP
I am happy to advise that the order has been handed over to the driver for delivery today.
Kind Regards,
DP
PV
Petrus V's updateReviewer Update
30 Mar 2021, 12:13And then things get even better now I get a sms saying that my order will be delivered on or before the 9th of April 2021. Now this is really starting to get a bit much.
PV
Petrus V's update30 Mar 2021, 12:13
Reviewer Update
And then things get even better now I get a sms saying that my order will be delivered on or before the 9th of April 2021. Now this is really starting to get a bit much.
PV
Petrus V's updateReviewer Update
30 Mar 2021, 12:35I have no words for Digital Planet as a company but there were two people that has gone out of their way from Digital Planet. Firstly Lebo for getting my delivery sorted out and for Glen the driver that was very kind and for his fast driving.
PV
Petrus V's update30 Mar 2021, 12:35
Reviewer Update
I have no words for Digital Planet as a company but there were two people that has gone out of their way from Digital Planet. Firstly Lebo for getting my delivery sorted out and for Glen the driver that was very kind and for his fast driving.
Digital Planet's replyOfficial
30 Mar 2021, 15:45Hi Petrus,
I am happy that you received your order.
Again, please accept our apologies for the service received.
Kind Regards,
DP
I am happy that you received your order.
Again, please accept our apologies for the service received.
Kind Regards,
DP
Digital Planet's reply30 Mar 2021, 15:45
Official
Hi Petrus,
I am happy that you received your order.
Again, please accept our apologies for the service received.
Kind Regards,
DP
I am happy that you received your order.
Again, please accept our apologies for the service received.
Kind Regards,
DP