Client Servicing - NON EXISTENT!!!

I am absolutely disappointed with the complete lack of service delivery from Digital Planet in conjunction with FNB and your delivery partner RAM. I placed an order last week Sunday, my delivery was supposed to take place on Tuesday. I sat waiting the entire day, not as much a call from Digital Planet nor RAM. I called to follow up only to find out that they wont be delivering my parcel it may have been hijacked and they cant tell me anything, its an investigation. I asked when i can expect my parcel and asked for a call back to keep me posted - NOTHING! I called digital planet, they werent even aware of this! Does your partner not communicate with you? i was promised a replacement last week with a callback - guess what, Nothing! Today i call again, oh sorry, no order placed! Is this what you call Customer Service Delivery? SHOCKING to say the least. I finally get hold of a lady who actually gets the order placed again, but they you have the nerve to tell me oh we placed your order, but now you will have to wait 3 to 5 days for delivery again! You messed up, You lost my parcel, you didnt even bother keeping me informed, i had to make calls to you and now you want me to wait 5 days! Is this how your escalations after you mess up are handled? The lady i spoke to last week was supposed to arrange that i receive my order by today, it wasnt even ordered! I feel like a full one star rating is too much for the service i received!