Black Friday Fail

It seems that the only way to get a response is if one resorts using Hellopeter. It is extremely frustrating that both Digital Planet and Vodacom seem to be taking no accountability for their loathsome turnaround time regarding a TV that I ordered for black friday. Initially, Vodacom had stated that the TV would be delivered in 5 - 7 days from the 29th of November. 20 DAYS LATER, they are now saying that the TV will be delivered in 3 - 5 days. I find this level of service to be pathetic and absolutely ridiculous that there is such poor communication being provided. Generic messages on the delivery are leaving customers even more infuriated and dissatisfied. To add to the poor service there is no way that one can track their order. From my previous experience with Vodacom it seems that delivering poor services is the norm and it appears that Digital Planet is following in their footsteps. My reference number is VODC15606.