Bad WhatsApp use, bad Service!!

bad design of WhatsApp for business, they try and verify purchase and then place me in a queue, when I am Nr1 they assigned me "Antoinette", She/he/bot did absolutely nothing and then after 3 hours they close the chat and say agent disconnected. then a follow-up message places me back in the queue at the back 88th. Tried to call them just after 16:30, got eventually answered by someone, but the audio quality was so bad no one can hear them. then they put the phone down.

I just want my TV!! Don't know why Vodacom would use them because I will never buy a Black Friday deal from Vodacom again!

I have sent an email, I hope this gets resolved!!