1 reviews | Active since Aug 2012
Bad Service regarding delivery times
Digital Planet was suppose to delivery an fnb sim card, been getting sms since friday 9th October saying the i must expect delivery between 9am and 3pm. On firday no one showed up, on monday the 12th i waited and had to go somewhere and they came when i was not home. So today the 13th October made sure i stAyed at home, so i called their call center and spoke to Thumeka and she confirmed the driver is on the way and should be by my house before or by 3pm as per the sms and no one showed up. I then called them again 10 minutes before 3pm to confirm if the driver is coming or not and spoke to Elizabeth, who then changed the contents of their sms saying the delivery times is until 5pm. I dont appreciate bad service at all and pathetic and *********** consultants.
Thank you for bringing this to my attention.
Please accept my sincerest apologies for all the inconveniences caused to you.
As per our conversation earlier I am investigating the reasons for the non delivery with the courier company and the communication that was relayed to you which will be addressed with the relevant parties as an internal matter.
I am pleased delivery took place and the simcard was safely delivered to you.
Once again, please accept my sincerest apologies and should you require any further assistance, please do not hesitate to contact me.
Kind regards,
Shahista Shaik
Thank you for bringing this to my attention.
Please accept my sincerest apologies for all the inconveniences caused to you.
As per our conversation earlier I am investigating the reasons for the non delivery with the courier company and the communication that was relayed to you which will be addressed with the relevant parties as an internal matter.
I am pleased delivery took place and the simcard was safely delivered to you.
Once again, please accept my sincerest apologies and should you require any further assistance, please do not hesitate to contact me.
Kind regards,
Shahista Shaik