1 reviews | Active since Aug 2015
Bad service and delay tactics
Would give no start if that was possible.
Reading the company vision on the website is such a load of horse **** and just words they use to make you think they put customers first and would do anything for their customers. They dont.
Got a deal from Vodacom to get a TVand other items. When they made the delivery, firstly they did not call me and stated I was not available and did not answer the phone. Then when I did get the delivery, the TV was missing.
After a lot of calls they tell me that the TV might be out of stock, and that they will only get next year. Then they say that they will process the order to get the TV delivered, after I complete the voucher form which has my contact details and address for delivery, late the next day I get an email saying I must send proof of TV license to them. Through a long process I actually found out that they dont need your TV license number as they just put your ID number I to a system and then it checks if you have a TV license. So another delay tactic they use to stall the delivery. My TV license for 2020 was not paid and they would not deliver because of that. So if i pay it they said they would deliver the TV. I pay the amount and then wait for feedback.
Then someone else from there calls me to confirms delivery address once again and after this they say that the warehouse is closed and will only open next year and that if we had done this before 11H00 they would have sent the order.
How does a warehouse close when it still has orders that are open?
I tried contacting one of the heads of the company and he hasn't bothered getting back to me so I am sure this sort of thing happens regularly and sthey just don't give a ****.
Thank you for your review and please accept our apologies in this matter.
Kindly note, the order was only received on the 19th and your TV Licence had an outstanding amount and also we were waiting on you to send documents.
Unfortunately, the TV Licence was ob=nly verified after our warehouse was closed, we will ensure delivery is done first week of January.
Kind Regards,
Digital Planet
Thank you for your review and please accept our apologies in this matter.
Kindly note, the order was only received on the 19th and your TV Licence had an outstanding amount and also we were waiting on you to send documents.
Unfortunately, the TV Licence was ob=nly verified after our warehouse was closed, we will ensure delivery is done first week of January.
Kind Regards,
Digital Planet
My TV license had an outstanding amount which was due on the 1st January 2020.
There is a huge difference between an outstanding amount and an Arrears amount and you and your staff should go for some training on this. If you have a vehicle, cellphone, homeloan or credit card etc. there is always an outstanding balance. if you dont pay before the due date then it is an arrears amount.
I sent through documents to your staff which showed that my TV License was paid in March 2019.
Even after paying the license to try get your company to complete the order, your warehouse closed at 12H00, where if they had stayed open for a full business day there would have been more than enough time to get the delivery out. surely if your company has outstanding orders they should make sure that those get done before closing.
Your company sent me a message at 10H00 on the 20th stating that they received my order (which was done the day before) and still need to verify my TV license (which was also sent the day before). Why was i not contacted earlier regarding the TV license issue?
I think your company does not have stock of the items and makes clients wait as your planning is terrible. You definitely use stall tactics as you request for us to send you our tv license number yet all you use is a system that when you insert our ID number you get the tv license number.
Also, after getting the whole tv license sorted, your staff member called me over an after this to confirm my delivery address.
MY ID NUMBER AND DELIVERY ADDRESS IS ON THE ORDER I PLACED WHEN I PUT IN THE VOUCHER CODE AND FILLED OUT ALL THE INFORMATION.
reading what your company puts on its website makes me laugh, as where have you tried assisting me in my process????
It should read pressing click on the screen and then waiting and waiting and waiting .........
" From pressing click on the screen to ding-**** at the door, Digital Planet still manages the entire process: from the call centres to the product lifecycle, customer journey and deliveries on the client’s behalf. And all these offerings are structured to to make sure that Digital Planet adds value to the end-consumer by building in services or products that will make their world better "
My TV license had an outstanding amount which was due on the 1st January 2020.
There is a huge difference between an outstanding amount and an Arrears amount and you and your staff should go for some training on this. If you have a vehicle, cellphone, homeloan or credit card etc. there is always an outstanding balance. if you dont pay before the due date then it is an arrears amount.
I sent through documents to your staff which showed that my TV License was paid in March 2019.
Even after paying the license to try get your company to complete the order, your warehouse closed at 12H00, where if they had stayed open for a full business day there would have been more than enough time to get the delivery out. surely if your company has outstanding orders they should make sure that those get done before closing.
Your company sent me a message at 10H00 on the 20th stating that they received my order (which was done the day before) and still need to verify my TV license (which was also sent the day before). Why was i not contacted earlier regarding the TV license issue?
I think your company does not have stock of the items and makes clients wait as your planning is terrible. You definitely use stall tactics as you request for us to send you our tv license number yet all you use is a system that when you insert our ID number you get the tv license number.
Also, after getting the whole tv license sorted, your staff member called me over an after this to confirm my delivery address.
MY ID NUMBER AND DELIVERY ADDRESS IS ON THE ORDER I PLACED WHEN I PUT IN THE VOUCHER CODE AND FILLED OUT ALL THE INFORMATION.
reading what your company puts on its website makes me laugh, as where have you tried assisting me in my process????
It should read pressing click on the screen and then waiting and waiting and waiting .........
" From pressing click on the screen to ding-**** at the door, Digital Planet still manages the entire process: from the call centres to the product lifecycle, customer journey and deliveries on the client’s behalf. And all these offerings are structured to to make sure that Digital Planet adds value to the end-consumer by building in services or products that will make their world better "
Because if i got a message from my client complaining i would have contact them to see what the issue was and tried to get a way to resolve this
Because if i got a message from my client complaining i would have contact them to see what the issue was and tried to get a way to resolve this