Bad service

<p>This has been a nightmare to say the least about customer care of Digital Planet, This started when my Redmi 3s 32GB decided not to charge, I called FNB division of Usesless Device guru department, I spoke to the Gentlemen by the name of William who arranged for collection of my Device. </p> <p> </p> <p>I had a lengthy conversation with him and he was somewhat helpful, but 3 days later he ignored my emails trying to make a follow up, to no avail, Until I got to communicate via email with an SDV Consultant by the name of Preven who tried his level best infact he is the only person taking me seriuosly, after a string of emeils between myself and Preven he ccd William to revert back to me and still nothing transpired.</p> <p> </p> <p>A week later MIA Africa contacted me via email advising that the unit is still under diagnosis and in the interim they requested a Proof of purchase and Preven reacted immediately providing the docmuments as they said its for warranty purposes in order for them to validate and fix the phone, a Respondednt from service division or Service Centre by the name of Estie Grobler returned an email yesterday around 5pm with a quotation and email stating that quote is for the Accessories that were only for a 6 months warranty, a charger and a cable the quotation included labour and delivery services which amounted to R593.71. I have tried to communicate with Estie trying to understand why should i pay for labour when the phone is still under warranty and what is the fault with the phone no response.<br /><br />There is one worst person who disregard customer service with an intend to frustrate us as customers and its Benertt M from digital planet who never attends to emails or retun calls for feed back.</p> <p> </p> <p>I have been so frustrated with this service and it pains me that I trusted my Bank FNB but i think they should stick to banking if they allow such useless people to champion customers services</p> <p> </p> <p>I would even go further and say Do Not Buy a phone through FNB its a mess when service is required no one wants to Assit except Preven and Bravo to him he is exeptional</p>