LR
Lufuno R
1 reviews | Active since Sept 2020
14 Jan 2025, 15:40
bad service
I ordered iphone on the 11 /01/2025, today I received a call from them asking if I'm available for delivery and also confirmed my delivery address, i just call now to get update on the delivery and they are telling me I'm way far from the warehouse and also telling me about the kilometers, so if its far why did they call and tell me my order it's on the way, now they saying they gonna hand over my package to ram couriers and will receive my order Thursday or Friday , so if I didn't call them I wouldn't know what's happening
Helpful (0)
Replies (5)0
Replies (5)
Digital Planet's replyOfficial
14 Jan 2025, 15:57Hi Lufuno,
Thank you for bringing this to our attention.
We have sent your complaint for an investigation. We have requested for our team manager to contact you as soon as possible.
Kind regards,
Digital Planet
Thank you for bringing this to our attention.
We have sent your complaint for an investigation. We have requested for our team manager to contact you as soon as possible.
Kind regards,
Digital Planet
Digital Planet's reply14 Jan 2025, 15:57
Official
Hi Lufuno,
Thank you for bringing this to our attention.
We have sent your complaint for an investigation. We have requested for our team manager to contact you as soon as possible.
Kind regards,
Digital Planet
Thank you for bringing this to our attention.
We have sent your complaint for an investigation. We have requested for our team manager to contact you as soon as possible.
Kind regards,
Digital Planet
LR
Lufuno R's updateReviewer Update
14 Jan 2025, 16:22please, because I'm not happy at all I cancelled my plans for this delivery next thing I'm being told I'm too far from the warehouse which is unacceptable.
LR
Lufuno R's update14 Jan 2025, 16:22
Reviewer Update
please, because I'm not happy at all I cancelled my plans for this delivery next thing I'm being told I'm too far from the warehouse which is unacceptable.
Digital Planet's replyOfficial
15 Jan 2025, 09:05 Hi Lufuno,
Thank you for your response. Lungelo has advised that he will provide feedback by midday today.
Kind regards,
Digital Planet
Thank you for your response. Lungelo has advised that he will provide feedback by midday today.
Kind regards,
Digital Planet
Digital Planet's reply15 Jan 2025, 09:05
Official
Hi Lufuno,
Thank you for your response. Lungelo has advised that he will provide feedback by midday today.
Kind regards,
Digital Planet
Thank you for your response. Lungelo has advised that he will provide feedback by midday today.
Kind regards,
Digital Planet
LR
Lufuno R's updateReviewer Update
16 Jan 2025, 12:20I had an issue with my delivery previously, thank goodness for the manager Lunga, he solved my problem quickly and my order was delivered the following day , thank you so much for your assistance, keep doing your good work you are an asset to the company🤝
LR
Lufuno R's update16 Jan 2025, 12:20
Reviewer Update
I had an issue with my delivery previously, thank goodness for the manager Lunga, he solved my problem quickly and my order was delivered the following day , thank you so much for your assistance, keep doing your good work you are an asset to the company🤝
Digital Planet's replyOfficial
16 Jan 2025, 13:28 Hi Lufuno,
Thank you for your providing us with an update. We are glad to hear that, and we will convey the message to Lungelo and the management team.
Kind regards,
Digital Planet
Thank you for your providing us with an update. We are glad to hear that, and we will convey the message to Lungelo and the management team.
Kind regards,
Digital Planet
Digital Planet's reply16 Jan 2025, 13:28
Official
Hi Lufuno,
Thank you for your providing us with an update. We are glad to hear that, and we will convey the message to Lungelo and the management team.
Kind regards,
Digital Planet
Thank you for your providing us with an update. We are glad to hear that, and we will convey the message to Lungelo and the management team.
Kind regards,
Digital Planet