Bad Communication system

It is disappointing that my Black Friday order (VODB10576) hasn't been delivered nor is there a commitment for a delivery date. I understand that you were waiting for stock but communication could have been better. Now that you have received stock, I am surprised that TV licence verification and delivery scheduling can take more than 2 days for a Digital company. I sent my delivery address together with TV licence documents hoping that this will speed up things. But the opposite is the case. Now that you have allocated stock, could you please confirm whether I can come and collect my order or not? Judging from the reviews there is no guarantee that delivery will take place on the scheduled date (whenever you schedule one) and holidays are upon us i have sent emails, phoned end left my details on their website but no one has gotten back to me yet. I cant sit around and wait every day from 9-5 at the house or at the at the same office until they decide to deliver ( I work from 3 different offices ) . I think your business module is great but it requires better communication and better management of clients expectations. As the name suggest, you should at least have a digital way of tracking some of this orders.