aS
anne S
1 reviews | Active since Nov 2015
04 Nov 2015, 14:51
BAD BAD BAD SERVICE
I have never experience such incompetency and bad service- after three sms' advising me of delivery of a FNB product since Friday - I still have not receive it and when I queried it in my unhappiness, the employee of the courier service .....stated ...'it is not my problem'. What a pity that FNB is associated with such a company. I pray that in future I never every have dealings with this courier service! Should anybody ask me if I can recommend a courier service....I will advise them to stay clear of this one!!!!!
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Digital Planet's replyOfficial
06 Nov 2015, 16:08Hello AnneSmith,
Thank you for bringing this to my attention.
Please accept my sincerest apologies for all the inconveniences caused to you.
Further to our conversation I am investigating the reasons for the delayed delivery with the courier company.I have addressed the courieris attitude towards you with the relevant parties involved to ensure that this does not happen again.
I am pleased delivery took place and the simcard was safely delivered to you.
Once again, please accept my sincerest apologies and should you require any further assistance, please do not hesitate to contact me.
Kind regards,
Shahista Shaik
Thank you for bringing this to my attention.
Please accept my sincerest apologies for all the inconveniences caused to you.
Further to our conversation I am investigating the reasons for the delayed delivery with the courier company.I have addressed the courieris attitude towards you with the relevant parties involved to ensure that this does not happen again.
I am pleased delivery took place and the simcard was safely delivered to you.
Once again, please accept my sincerest apologies and should you require any further assistance, please do not hesitate to contact me.
Kind regards,
Shahista Shaik
Digital Planet's reply06 Nov 2015, 16:08
Official
Hello AnneSmith,
Thank you for bringing this to my attention.
Please accept my sincerest apologies for all the inconveniences caused to you.
Further to our conversation I am investigating the reasons for the delayed delivery with the courier company.I have addressed the courieris attitude towards you with the relevant parties involved to ensure that this does not happen again.
I am pleased delivery took place and the simcard was safely delivered to you.
Once again, please accept my sincerest apologies and should you require any further assistance, please do not hesitate to contact me.
Kind regards,
Shahista Shaik
Thank you for bringing this to my attention.
Please accept my sincerest apologies for all the inconveniences caused to you.
Further to our conversation I am investigating the reasons for the delayed delivery with the courier company.I have addressed the courieris attitude towards you with the relevant parties involved to ensure that this does not happen again.
I am pleased delivery took place and the simcard was safely delivered to you.
Once again, please accept my sincerest apologies and should you require any further assistance, please do not hesitate to contact me.
Kind regards,
Shahista Shaik